JUSTIN GENTILCORE
Pennington
Summary
Dynamic sales and account management professional with over 9 years of experience driving revenue growth and cultivating high-value client relationships. Expertise in outbound and inbound sales strategies, complemented by a strong focus on CRM-driven account management. Proven track record of delivering exceptional event and hospitality experiences while fostering cross-functional collaboration within the sports and entertainment sectors. Committed to leveraging strategic insights to enhance client satisfaction and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Sales Account Manager
Topgolf
Edison, NJ
10.2025 - Current
- Drive corporate and social event sales through inbound and outbound prospecting, delivering memorable experiences from inquiry through post-event follow-up
- Build and manage partnerships with local and regional corporate clients to grow repeat and referral business
- Collaborate with the Director of Sales and Operations to ensure seamless event execution and exceptional guest experiences
- Consistently meet or exceed outbound sales goals while maintaining accurate sales processes and documentation
- Utilize Salesforce CRM to manage leads, accounts, pipelines, and forecasting
- Increase brand awareness through community networking and engagement with local business organizations
Director, Ticketing
Aberdeen IronBirds
Aberdeen, MD
08.2019 - 07.2025
- Directed $1.9M in ticket sales, renewals, and service across corporate, group, and season-ticket accounts
- Led and mentored 10 interns and 3 full-time staff, supporting operations for 66 home games annually
- Strengthened client retention and loyalty through proactive relationship management and events
- Oversaw budgeting, staffing, and promotional planning to support revenue and operational goals
Manager, Membership Services
Aberdeen IronBirds
Aberdeen, MD
09.2017 - 07.2019
- Managed ticket services for 150+ group accounts and 400 season seat members, generating $450K in annual revenue
- Supervised and trained 6 interns while maintaining high customer satisfaction standards
Fan Relationship Specialist
Aberdeen IronBirds
Aberdeen, MD
05.2016 - 08.2017
- Generated $50K in new business through outbound sales and upselling group and mini-plan packages
- Averaged 100+ outbound calls per day while servicing existing accounts and working all home games
Education
Bachelor of Science - Sport Management, Business Administration
Towson University
Towson, MDSkills
- Salesforce CRM
- Account Management
- Corporate & Event Sales
- Outbound & Inbound Sales
- Client Relationship Building
- Community Networking
- Sales strategy development
- Lead prospecting
- Customer-oriented
- Microsoft Office
- Ticketing Software: Ticketscom, Provenue, Glitnir
Timeline
Sales Account Manager
Topgolf
10.2025 - Current
Director, Ticketing
Aberdeen IronBirds
08.2019 - 07.2025
Manager, Membership Services
Aberdeen IronBirds
09.2017 - 07.2019
Fan Relationship Specialist
Aberdeen IronBirds
05.2016 - 08.2017
Bachelor of Science - Sport Management, Business Administration
Towson University