Summary
Overview
Work History
Education
Skills
Certification
Timeline

Gabriel Gomez

Modesto,CA

Summary

Dynamic Collision Estimator with extensive experience at Gerber Collision & Glass, adept at insurance procedures and claims processing. Proven track record in enhancing customer satisfaction through accurate repair estimates and effective communication. Skilled in utilizing diagnostic tools and demonstrating strong decision-making abilities to streamline operations and foster client loyalty.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Collision Estimator

Gerber Collision & Glass
03.2024 - 06.2025
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
  • Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Ability to work with DRP's

Manager of Body Shop

Prestige Auto Body & Frame
06.2023 - 03.2024
  • Maintained employee morale through employee appreciation.
  • Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting sales.
  • Supervised and managed shop operations and tasks.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Estimator

Caliber Collision
06.2022 - 06.2023
  • Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
  • Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
  • Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.

Collision Estimator / Manager of Shop

Superior Paint & Auto Body
10.2012 - 06.2022
  • Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
  • Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
  • Developed a close relationships between any of DRP's

Collision Estimator

Modesto Collision Center
06.2006 - 01.2012
  • Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
  • Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
  • Demonstrated adaptability while managing multiple claims simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.

Parts Manager

Burnside Body Shop
01.2000 - 05.2006
  • Reduced order processing time through streamlining the parts ordering process.
  • Negotiated favorable pricing agreements with suppliers, reducing overall costs for the organization.
  • Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
  • Mirror matching parts to vehicle.

Education

No Degree - Estimatics

Vale Training in Estimatics, Fresno, CA
06-2004

Skills

  • Insurance procedures
  • Parts ordering
  • Claims processing
  • Vehicle inspection
  • Repair planning
  • Diagnostic tools
  • Estimating techniques
  • Photographic evidence
  • Time management abilities
  • Decision-making

Certification

  • Certified Platinum Estimator with ICAR

Timeline

Collision Estimator - Gerber Collision & Glass
03.2024 - 06.2025
Manager of Body Shop - Prestige Auto Body & Frame
06.2023 - 03.2024
Estimator - Caliber Collision
06.2022 - 06.2023
Collision Estimator / Manager of Shop - Superior Paint & Auto Body
10.2012 - 06.2022
Collision Estimator - Modesto Collision Center
06.2006 - 01.2012
Parts Manager - Burnside Body Shop
01.2000 - 05.2006
Vale Training in Estimatics - No Degree, Estimatics
Gabriel Gomez
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