Gabriel Gomez
Modesto,CA
Summary
Dynamic Collision Estimator with extensive experience at Gerber Collision & Glass, adept at insurance procedures and claims processing. Proven track record in enhancing customer satisfaction through accurate repair estimates and effective communication. Skilled in utilizing diagnostic tools and demonstrating strong decision-making abilities to streamline operations and foster client loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Collision Estimator
Gerber Collision & Glass
03.2024 - 06.2025
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ability to work with DRP's
Manager of Body Shop
Prestige Auto Body & Frame
06.2023 - 03.2024
- Maintained employee morale through employee appreciation.
- Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting sales.
- Supervised and managed shop operations and tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Estimator
Caliber Collision
06.2022 - 06.2023
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Collision Estimator / Manager of Shop
Superior Paint & Auto Body
10.2012 - 06.2022
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
- Developed a close relationships between any of DRP's
Collision Estimator
Modesto Collision Center
06.2006 - 01.2012
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Demonstrated adaptability while managing multiple claims simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
Parts Manager
Burnside Body Shop
01.2000 - 05.2006
- Reduced order processing time through streamlining the parts ordering process.
- Negotiated favorable pricing agreements with suppliers, reducing overall costs for the organization.
- Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
- Mirror matching parts to vehicle.
Education
No Degree - Estimatics
06-2004
Skills
- Insurance procedures
- Parts ordering
- Claims processing
- Vehicle inspection
- Repair planning
- Diagnostic tools
- Estimating techniques
- Photographic evidence
- Time management abilities
- Decision-making
Certification
- Certified Platinum Estimator with ICAR
Timeline
Collision Estimator - Gerber Collision & Glass
03.2024 - 06.2025
Manager of Body Shop - Prestige Auto Body & Frame
06.2023 - 03.2024
Estimator - Caliber Collision
06.2022 - 06.2023
Collision Estimator / Manager of Shop - Superior Paint & Auto Body
10.2012 - 06.2022
Collision Estimator - Modesto Collision Center
06.2006 - 01.2012
Parts Manager - Burnside Body Shop
01.2000 - 05.2006
Vale Training in Estimatics - No Degree, Estimatics
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