Carmen Perez
Converse,TX
Summary
Dynamic retail professional with extensive experience at Bath and Body Works, excelling in staff management and customer service. Proven track record in training teams and implementing effective inventory control strategies, enhancing operational efficiency and customer satisfaction. Recognized for developing engaging visual merchandising that drives sales and attracts customers.
Overview
16
16
years of professional experience
Work History
Supervisor
Bath and Body Works, Limited Brands
Selma, Tx
04.2025 - Current
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored staff in product knowledge and customer engagement strategies.
- Implemented inventory management practices to maintain optimal stock levels.
- Developed and maintained visual merchandising standards to enhance customer experience.
Sales Associate
Bath and Body Works, Limited Brands
Selma, TX
10.2017 - Current
- Provided exceptional customer service, assisting customers in product selection and addressing inquiries.
- Maintained knowledge of current promotions, ensuring accurate communication to customers.
- Assisted in visual merchandising, creating appealing product displays to enhance store aesthetics.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
Supervisor
James Avery Jewelry
San Antonio, TX
07.2019 - 08.2021
- Analyzed sales data to identify trends and adjust staffing accordingly for peak periods.
- Collaborated with management on promotional initiatives to drive sales performance.
- Resolved customer issues promptly, ensuring satisfaction and fostering loyalty.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
Merle Norman Cosmetic Studio
Selma, Tx
01.2016 - 07.2018
- Assisted customers in selecting beauty products based on individual needs and preferences.
- Demonstrated product application techniques to enhance customer experience and satisfaction.
- Maintained cleanliness and organization of sales floor and product displays for optimal visual appeal.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
Assistant Manager
The Children’s Place
San Antonio, TX
01.2010 - 07.2017
- Managed daily operations and ensured compliance with company policies.
- Assisted in training new team members on merchandise presentation and customer engagement strategies.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Analyzed sales data to identify trends and recommend stock adjustments for optimal inventory levels.
- Implemented visual merchandising guidelines to create engaging in-store displays that attracted customers.
- Supported recruitment efforts by participating in interview processes and onboarding sessions for new hires.
Education
High School Diploma -
Judson High School
Converse, TX05.2009
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Complex Problem-solving
Inventory control
Staff development
Processes and procedures
Operations management
Timeline
Supervisor
Bath and Body Works, Limited Brands
04.2025 - Current
Supervisor
James Avery Jewelry
07.2019 - 08.2021
Sales Associate
Bath and Body Works, Limited Brands
10.2017 - Current
Sales Associate
Merle Norman Cosmetic Studio
01.2016 - 07.2018
Assistant Manager
The Children’s Place
01.2010 - 07.2017
High School Diploma -
Judson High School