Gabriel Hernandez
NIELSEN AUDIO INC.
San Antonio
1
Language
3
years of professional experience
Work History
Case Manager
11 Months- Assisted multiple clients with case management services.
- Followed agency policies, procedures, regulations, and ethical standards.
Research Interviewer
3 Years- Answer incoming calls and collect data given by respondent and insert it into data base in a timely manner
- Try to persuade respondents into participating in taking a radio survey
Customer service professional
3 Months- Resolved complex client tax inquiries, ensuring 100% satisfaction and retention.
- Streamlined appointment scheduling, reducing wait time.
- Educated clients on tax benefits, increasing refund accuracy and value.
- Collaborated with tax experts to expedite document processing efficiently.
- Maintained confidentiality and compliance with all tax regulations consistently.
Education
High School Diploma
Skills
Customer service and assistance
Data entry
Ethics awareness
Data collection
Database management
Client interaction
Telephone etiquette
Bilingual in language and language
Languages
English
Native or Bilingual
Timeline
Case Manager
ALEGRIA PRIMARY HOME CARE
01.2025 - 12.2025Read More
Customer service professional
H&R Block
01.2025 - 04.2025Read More
Research Interviewer
NIELSEN AUDIO INC.
08.2023 - CurrentRead More
Victory Learning Center
High School Diploma
Read More