Gabriel Ihfe
Denton,TX
Summary
Driven and communicative professional with strong customer service and technical skills in Paciolan, Salesforce, and Adobe Premiere Pro. Adept at problem-solving, teamwork, and delivering exceptional customer experiences, seeking a graduate assistant role/full-time position in a college or professional athletic ticket office, marketing, or development department, as well as event operations. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ticket Office Student Worker
UNT Athletics
08.2023 - Current
- Utilized Paciolan software to streamline ticket sales and enhance customer service, serving customers weekly
- Documented and tracked sales data using Salesforce, improving customer relationship management and tracking previous sales
- Managed phone inquiries and provided exceptional support to ticket holders, resolving issues effectively
- Assisted with event operations, including welcoming fans, providing exceptional customer service, and scanning tickets to ensure a seamless entry process
- Facilitated ticket sales and will-call operations for football, soccer, and men's and women's basketball events, ensuring efficient service and accurate transactions
CBAA Drivers Program
Cotton Bowl
01.2025 - 01.2025
- Managed time and communication with various Cotton Bowl, University of Texas, and Ohio State officials, coaching/support staff, etc to pick up and transport these individuals to and from various locations efficiently and on time
- Assisted with event operations, such as setting up and tearing down the stage and risers for the post-game celebration, setting up the hospitality rooms for the players to enjoy, helped show officials to VIP sections at private concert event, etc.
- Providing elite customer service, help, and advice to individuals associated with the Cotton Bowl and the teams involved
Sportzone Analyst
University of North Texas
01.2023 - Current
- Prepared and delivered weekly on-camera sports analysis, collaborating with a team of analysts
Camp Counselor
Lubbock YWCA
06.2023 - 08.2023
- Supervised and guided 15–20 children aged 4–5 through daily activities, ensuring a safe and engaging environment
- Collaborated with co-teachers to execute planned schedules, adhering to strict timelines
- Conducted pre-shift meetings to align daily objectives and implemented directives effectively
Education
University of North Texas - Broadcast Journalism
University of North Texas
Denton, TX08.2025
Skills
- Paciolan Software Training/Use
- Microsoft Excel
- Adobe Premiere Pro Certified
- Salesforce Training/Use
- Customer Service
- Communication
- Hospitality
- Time Management
Certification
- Adobe Premiere Pro Certified, 03/01/21
- Paciolan Software Training, 09/01/23
- Salesforce Training, 09/01/23
Leadership Experience
- Sportzone Analyst, NTTV, Denton, TX, 01/01/23, Present, Prepared and delivered weekly on-camera sports analysis.
- National Honor Society, 08/01/20, 05/31/22, Participated in community service initiatives.
Timeline
CBAA Drivers Program
Cotton Bowl
01.2025 - 01.2025
Ticket Office Student Worker
UNT Athletics
08.2023 - Current
Camp Counselor
Lubbock YWCA
06.2023 - 08.2023
Sportzone Analyst
University of North Texas
01.2023 - Current
- Adobe Premiere Pro Certified, 03/01/21
- Paciolan Software Training, 09/01/23
- Salesforce Training, 09/01/23
University of North Texas - Broadcast Journalism
University of North Texas
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