Summary
Overview
Work History
Education
Skills
Timeline
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Gabriel Jackson

Memphis,TN

Summary

Customer service expert, education assistant, and zookeeping professional seeking a role that leverages my skills in communication, animal care, and education support. Dedicated to delivering exceptional experiences and making a positive impact.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Alorica
Irvine, CA
07.2022 - 04.2024
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.

Education Assistant

Germantown Municipal School District
Germantown, TN
01.2022 - 06.2022
  • Collaborated with other school personnel to ensure that all aspects of a student's education are addressed effectively.
  • Supported students in completing assignments independently.
  • Assisted in planning field trips related to curriculum objectives or extracurricular activities.
  • Created positive relationships with individual students through one-on-one interactions.
  • Monitored student progress and provided feedback to teachers.
  • Participated in parent-teacher conferences regarding student progress and development.

Educational Assistant

Granite School District
Salt Lake City, UT
01.2021 - 06.2021
  • Created a positive learning environment by encouraging cooperation among students.
  • Helped students develop study skills such as note taking, time management, and organization techniques.
  • Implemented differentiated instruction strategies to meet the diverse needs of learners in the classroom.
  • Administered standardized tests to assess student progress.
  • Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
  • Collaborated with teachers to develop lesson plans that are tailored to each student's learning style and academic level.

Animal Specialist

Memphis Zoo
Memphis, TN
06.2020 - 12.2020
  • Managed volunteers assisting with zookeeper duties and provided instruction when needed.
  • Organized educational events such as lectures or classes for school groups visiting the zoo.
  • Escorted visitors safely around exhibits while providing information about the animals.
  • Observed animals for signs of distress or illness and reported any changes in behavior to supervisors.
  • Provided food and water to animals according to dietary requirements.

Education

Bachelor of Science - Animal Health And Behavior

Unity Environmental University
New Gloucester, ME

Skills

  • Customer Service
  • Customer Relationship Management
  • Data Entry
  • Quality Assurance
  • Animal Handling
  • Animal Nutrition
  • Behavior Observation
  • Group and individual instruction
  • Classroom Management
  • Student assessment
  • Tutoring experience
  • Test Preparation
  • Positive Reinforcement

Timeline

Call Center Representative

Alorica
07.2022 - 04.2024

Education Assistant

Germantown Municipal School District
01.2022 - 06.2022

Educational Assistant

Granite School District
01.2021 - 06.2021

Animal Specialist

Memphis Zoo
06.2020 - 12.2020

Bachelor of Science - Animal Health And Behavior

Unity Environmental University

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Gabriel Jackson