Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Timeline
Generic

Gabriel Johnson

North Las Vegas,NV

Summary

Self-motivated individual looking to advance career through a strong work ethic, expert communication skill and attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Returns Specialist/ Fulfillment Associate

RevZilla
04.2021 - Current
  • Responsible for unboxing and inspecting all motorcycle parts and accessory's sold by RevZilla or JDE Comoto affiliates
  • Inspect and repackage anywhere between 80-120 units with intentions of reselling while assessing resale value
  • During tenure within RevZilla's returns department was promoted to a tier 2 inspector
  • As a Tier 2 inspector you're expected to be the last person to inspect any and all items that needed extra attention as well as fix minor damaged or adjust resale value
  • This role has extended from evaluating returns to investigation of customer claims to training and assisting with new hires and other team member. Including explanation of department duties, fielding most item related questions, and being a bridge to management for updates on procedures
  • All RevZilla employees are to expected to restock, pick for upcoming orders and clean their respective department

Customer Service Representative

Cognizant Technology Solutions
04.2020 - 04.2021
  • Inbound call agent assisting with Sysco customers order entry/modification and other miscellaneous tasks
  • Receiving anywhere from 50-100 calls daily
  • Managing multiple application at once on dual monitors
  • Use of Microsoft and Excel.

Expert

Enjoy Technology
05.2019 - 11.2019
  • Using company vehicles we deliver and set up products for AT&T & Sonos
  • As an Expert we are responsible for packing each car every morning with tablets, scanners and additional inventory
  • Each visit is booked with the intention of selling accessories or additional products
  • We service 8-10 customer each day across Las Vegas and Boulder City using great customer service skills to ensure a positive experience for each customer
  • Each employee is assigned a building passcode to unarm the warehouse, a cell phone and a gas card for the rental vehicle
  • During my time here I was awarded for excellent customer service by our company president Ron Johnson

Sales Representative

FRIENDLY FORD
07.2018 - 11.2018
  • Greet potential customers, assisting with vehicle selection and payment arrangements
  • Making outbound phone calls and to setting appointments
  • Test driving various vehicles.

Sales Representative/Customer Service

Ameriprise Auto and Home Insurance
09.2016 - 06.2018
  • Our primary responsibilities at Ameriprise are to field inbound call from potential or existing customers, assist with new policies or adjusting current coverages and following up with and sales leads accumulated throughout the week
  • As an inbound sales agent we operate dual monitors to navigate between our policy creation software, excel, Microsoft and any county records we come across through out procedure
  • Each day we field an average of 45 calls with intent to sell auto, home, umbrella coverage or all the above
  • Each call we documented resolution or plan of action to make sure the customers needs were met


Wheel Chair Porter/Supervisor

S.A.S Wheel Chair Services
05.2016 - 09.2016
  • Assisting wheelchair passengers from their flight to their requested destination
  • Carrying bags and other carry on items
  • Logging and tracking flights.
  • After Promotion to Supervisor -Organizing/Coordinating Wheel Chair pick up and drop off locations. -Adjusting schedules
  • Opening and closing duties which included distributing work phone and radios for the day, checking gates A,B & D for missing wheel chairs morning and night as well staging wheel chair for the next shift . Time card management.
  • Often working 10-12 hours shifts though busy seasons.

Education

None - Undergrad

College of Southern Nevada
Las Vegas, NV
12.2016

High school - General Studies

Legacy High School
North Las Vegas, NV
06.2014

High school or equivalent - Business

Canyon Springs High School
North Las Vegas, NV
06.2013

Skills

  • Customer Service
  • Management/Leadership Experience
  • Account Management
  • Forklift
  • Warehouse Operations
  • Technical Support
  • Inventory Management

Certification

  • Property and Casualty License, 09/2016, Present, Licensed to sell Auto, Home & Umbrella insurance
  • Life and Health Insurance, 03/2019, Present

Additional Information

  • SUMMARY OF SKILLS
  • High Energy
  • Quick Learner
  • Experienced in Customer Service
  • Friendly
  • Charismatic
  • Professional
  • Great Communication skills
  • Cooperative team member
  • Hard Working
  • Very persistent


Assessments

  • Logic & Critical Thinking, Highly Proficient, 04/2019, Using logic to solve problems.
  • Forklift Safety, Proficient, 11/2020, Best practices and safety hazards in forklift operation

Timeline

Returns Specialist/ Fulfillment Associate

RevZilla
04.2021 - Current

Customer Service Representative

Cognizant Technology Solutions
04.2020 - 04.2021

Expert

Enjoy Technology
05.2019 - 11.2019

Sales Representative

FRIENDLY FORD
07.2018 - 11.2018

Sales Representative/Customer Service

Ameriprise Auto and Home Insurance
09.2016 - 06.2018

Wheel Chair Porter/Supervisor

S.A.S Wheel Chair Services
05.2016 - 09.2016

None - Undergrad

College of Southern Nevada

High school - General Studies

Legacy High School

High school or equivalent - Business

Canyon Springs High School

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