Rochelly Lizardo
Pennsylvania,PA
Summary
Dedicated customer service professional with experience in call center support, front desk operations, and fulfillment services. Skilled in handling high call volumes, assisting diverse customers, resolving concerns efficiently, and maintaining organized work environments. Bilingual, fast learner, and known for strong communication, teamwork, and reliability.
Overview
9
9
years of professional experience
Work History
Customer Returns / Fulfillment Associate
Amazon Fulfillment Center
Pennsylvania
2023.01 - 2026.01
- Processed high-volume returned merchandise with accuracy, ensuring efficient restocking and customer satisfaction
- Inspected items and established product handling procedures to minimize damage and ensure compliance with quality standards
- Used internal computer systems to scan, track, and update records
- Achieved daily productivity and quality goals, contributing to overall operational efficiency
- Maintained safety standards and an organized workstation
Call Center Agent
DialAmerica
Orlando, FL
2022.02 - 2022.07
- Answered inbound calls and assisted customers with credit card applications
- Explained eligibility requirements and guided customers through the approval process
- Delivered professional phone support, ensuring accurate information for customer inquiries
- Addressed customer questions and resolved concerns promptly to enhance customer satisfaction
- Achieved call quality and performance standards to support operational excellence
Front Desk Receptionist
Sun Motor Cars (Mercedes-Benz)
Mechanicsburg, PA
2016.10 - 2020.03
- Managed front desk operations, ensuring a clean and organized reception area to enhance visitor experience
- Greeted and welcomed customers and visitors, fostering a friendly and professional atmosphere
- Answered phones and directed calls, efficiently assisting with customer inquiries to improve service response time
- Scheduled service appointments and directed customers to service advisors
- Built positive relationships with customers, contributing to high satisfaction
Education
Steelton-Highspire High School
Harrisburg, PASkills
- Customer Service
- Call Center Support
- Front Desk & Reception
- Bilingual Communication
- Problem Solving
- Computer Systems & Data Entry
- Teamwork
- Time Management
- Professional Phone Etiquette
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Returns / Fulfillment Associate
Amazon Fulfillment Center
2023.01 - 2026.01
Call Center Agent
DialAmerica
2022.02 - 2022.07
Front Desk Receptionist
Sun Motor Cars (Mercedes-Benz)
2016.10 - 2020.03
Steelton-Highspire High School