Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Gabriel Kerolle

Far Rockaway,NY

Summary

Proven leader and effective problem-solver with experience at Chipotle, adept at resolving customer complaints and enhancing service satisfaction. Excelled in multitasking and team leadership, significantly improving team performance and safety standards. Skilled in employee training and critical thinking, consistently fostering professional development and operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle
10.2021 - 10.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment management.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented strategies to increase customer service satisfaction ratings.

Flex Associate

Amazon
02.2020 - 03.2020
  • Utilized strong multitasking abilities to manage multiple priorities effectively without compromising quality or productivity levels.
  • Ensured compliance with safety regulations, minimizing the risk of accidents or injuries within the store premises.
  • Enhanced customer satisfaction by providing efficient and accurate information on products and services.
  • Helped maintain stock levels through timely restocking, reducing instances of out-of-stock items and missed sales opportunities.

Piano Teacher

Mildred Laventure
03.2019 - 06.2019
  • Introduced students to appropriate hand positioning, finger transitions and pedal use.
  • Successfully prepared students for recitals, auditions, and competitions by implementing effective practice strategies.
  • Communicated with parents regarding upcoming events and student progress.
  • Developed lesson plans, selected course materials and prepared assignments.
  • Provided constructive feedback on technique, expression, posture, rhythm-reading skills during weekly private lessons.

Education

Associate of Arts - Music Performance

Borough of Manhattan Community College
New York, NY
12.2024

Associate of Applied Science - Criminal Justice

SUNY Morrisville
Morrisville, NY
05.2023

High School Diploma -

Urban Assembly School For Collaborative Healthcare
Brooklyn, NY
06.2019

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Critical Thinking
  • Employee Training and Development

Certification

ServSafe - June 2022

New York City Food Handler's License

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Service Manager

Chipotle
10.2021 - 10.2023

Flex Associate

Amazon
02.2020 - 03.2020

Piano Teacher

Mildred Laventure
03.2019 - 06.2019

Associate of Arts - Music Performance

Borough of Manhattan Community College

Associate of Applied Science - Criminal Justice

SUNY Morrisville

High School Diploma -

Urban Assembly School For Collaborative Healthcare

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Gabriel Kerolle