Gabriel Kraft
Phoenix,AZ
Summary
I am a college junior at Grand Canyon University, looking for an internship for the summer. I would describe myself to be highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banquet Server
Arizona Biltmore
Phoenix, AZ
09.2025 - Current
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests during large-scale events.
- Ensured cleanliness and organization of banquet areas before and after events.
- Communicated effectively with kitchen staff to meet guest needs promptly.
- Provided exceptional customer service to enhance guest experiences.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided exceptional service to high volume of daily customers.
Casino Host
Bliss Casino
Billings, MT
04.2024 - 08.2025
- Welcomed guests and assessed their needs for personalized service.
- Managed VIP guest relations to foster loyalty and satisfaction.
- Provided information on games, promotions, and services available at the casino.
- Resolved guest complaints promptly to maintain a positive atmosphere.
- Developed strong relationships with guests through regular communication and follow-up.
- Processed cash transactions accurately and efficiently for customers.
- Maintained a balanced cash drawer to ensure operational integrity.
Golf Cart Attendant
Hilands Golf Club
Billings, MT
04.2022 - 09.2024
- Maintained cleanliness and organization of golf carts and surrounding areas.
- Greeted and assisted golfers with cart rentals and returns.
- Provided excellent customer service to enhance the guest experience.
- Coordinated cart storage and inventory management efficiently.
- Ensured carts were fully charged and ready for use daily.
- Communicated effectively with staff to manage peak times smoothly.
- Assisted in training new attendants on operational procedures.
- Monitored weather conditions to ensure safety during operations.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Staged and put away golf carts based on forecasted business and instructions from management team.
- Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
- Maintained driving range by collecting and washing range balls and keeping area clean and organized.
- Displayed excellent customer service skills while interacting with patrons.
- Assisted with loading, unloading heavy items onto, from the back of golf carts.
Education
Bachelor of Science - Finance & Economics With A Minor in Accounting
Grand Canyon University
Phoenix, AZ04-2027
High School Diploma -
Billings West High School
Billings, Montana06.2024
Skills
- Customer service
- Relationship development
- Strong interpersonal skills
- Teamwork and collaboration
- Time management
- Reliability
- Communication skills
- Problem resolution
- Proper food handling
- Food running
- Food handling and sanitation
Affiliations
Outside of my professional and academic responsibilities, I dedicate my time to a range of activities that promote personal growth, discipline, and community engagement. Golf and basketball have both instilled in me valuable lessons about patience, strategic thinking, and teamwork. Regularly working out allows me to maintain not only my physical well-being but also the focus and determination necessary for achieving long-term goals. Hiking provides an opportunity to connect with nature and develop resilience through physical and mental challenges. In addition, I am deeply committed to volunteering, as it enables me to give back to my community and contribute to meaningful causes. Collectively, these pursuits reflect my commitment to maintaining balance, developing character, and fostering a strong sense of responsibility toward both personal improvement and the well-being of others.
Accomplishments
- Hole-in-One Recognition – Achieved a verified hole-in-one, demonstrating focus, precision, and commitment to continuous improvement.
- National Honor Society – Selected for outstanding academic performance, leadership, character, and community involvement.
- High School Academic Excellence – Graduated with a 3.8 GPA, reflecting strong work ethic and consistent achievement.
- College Academic Achievement – Maintaining a 3.8 GPA while pursuing a business-focused degree, emphasizing analytical ability and dedication to academic success.
Certification
- Responsible Beverage Service (RBS) / Alcohol Service License – Certified to safely and legally serve alcoholic beverages in compliance with state regulations.
- Food Handler Certification – Licensed in food safety and sanitation practices; trained in maintaining health standards and workplace compliance.
Timeline
Banquet Server
Arizona Biltmore
09.2025 - Current
Casino Host
Bliss Casino
04.2024 - 08.2025
Golf Cart Attendant
Hilands Golf Club
04.2022 - 09.2024
Bachelor of Science - Finance & Economics With A Minor in Accounting
Grand Canyon University
High School Diploma -
Billings West High School