Gabriel Lyons
Saint Charles,MO
Summary
Results-driven Shift Supervisor with expertise in operations management, employee training, and customer service. Proven track record in implementing efficiencies that enhance workflow and increase customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Lake Saint Louis, MO
11.2023 - Current
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented operational efficiencies that enhanced workflow during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Department Manager
McDonald's
O'Fallon, MO
06.2018 - 11.2023
- Developed employee schedules to maintain optimal staffing levels during peak hours and events.
- Analyzed customer feedback data to drive menu improvements and enhance overall dining experience.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Cultivated a positive work environment through effective communication and conflict resolution strategies.
Education
High School Diploma -
St. Charles Community College
Saint Charles, MOSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Operations management
- Conflict resolution techniques
- Policy enforcement
- Strategic planning
- Team leadership
- Customer service management
Accomplishments
- Reduced Drive-Thru wait times by an average of 120 seconds by unitizing floor planning skills to ensure operations are being ran at peak performance.
- Documented and resolved Product/Inventory issues which led to less outages.
- Ensured customer sanctification by using models like L.A.S.T (Listen, Apologize, Solve, Thank). and L.A.T.T.E (Listen, Apologize, Take Action, Thank, Ensure) when inaccuracies occur in orders.
Timeline
Shift Supervisor
Starbucks
11.2023 - Current
Department Manager
McDonald's
06.2018 - 11.2023
High School Diploma -
St. Charles Community College
Shift Supervisor of the Year in 2021
In the year 2021 I was promoted to Shift supervisor at McDonald's, despite only be in management for only 3 months I earned this reward for my accomplishment at reducing customer wait times in the drive-thru by 120 seconds during the dinner rushes.