Gabriel mafis
Kannapolis,NC
Summary
Proven customer service expert, adept at enhancing customer satisfaction and loyalty, showcased during tenure at Kwikshop. Excelled in high-pressure environments, leveraging strong multitasking abilities and patience. Demonstrated reliability, punctuality, and a knack for quickly mastering new skills. Achieved notable improvements in service efficiency and customer engagement through empathy and effective communication.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Kwikshop
05.2021 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Crew
Sonic
09.2018 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Jetstream
Crew
03.2016 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Pcc
Pratt, KSSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Kwikshop
05.2021 - 10.2024
Crew
Sonic
09.2018 - 01.2024
Jetstream
Crew
03.2016 - 12.2017
Pcc
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