Summary
Overview
Work History
Education
Skills
Timeline

Gabriel Masayos

Killeen,TX

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Crew Member

Flight Line Cleaning
Fort Hood, TX
02.2021 - Current
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making
  • Resolved conflicts between employees to maintain positive and productive work environments
  • Applied security, safety, and loss prevention strategies during shifts
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Responded to and resolved customer questions and concern
  • Organized and restocked supplies to support operations and team productivity.
  • Drove team success by quickly completing assigned tasks.

Shift Supervisor

Starbucks Coffee Company
Cedar Park, TX
11.2022 - 04.2023
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making
  • Resolved conflicts between employees to maintain positive and productive work environments
  • Applied security, safety, and loss prevention strategies during shifts
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Responded to and resolved customer questions and concerns
  • Conducted routine inspections to check quality and compliance with established specifications.

Shift Supervisor

Starbucks Coffee Company
Killeen, TX
06.2021 - 11.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs
  • Promoted additional items with beverages, increasing store sales
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Dutch Bros Coffee
Killeen, TX
02.2021 - 07.2021
  • Provide customers with product details, or preparation descriptions
  • Receive and process customer payments
  • Learned special recipe items and seasonal offerings to best meet customer needs
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Shift Supervisor

Starbucks Coffee Company
Killeen, TX
02.2018 - 02.2021
  • Assisting the store manager, in executing store operations during scheduled shifts
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Taught staff upselling techniques to meet revenue targets.
  • This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customer
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Public Service Assistant

Central Texas College
Killeen, TX
11.2016 - 02.2019
  • Aid patrons in accessing library database/catalog
  • Maintains neat and clean work site
  • Implement outstanding customer service
  • Videographer (filming & editing)
  • Photograph events
  • Troubleshoot workstation complications
  • Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees
  • Assisted with social media and website management to create strong organizational online presence and reach and engage broad audiences.
  • Assisted in preparation of book displays.
  • Maintained records of items received, issued and returned.
  • Located books and periodicals for patrons.
  • Entered and updated patrons' records on computers.
  • Answered routine inquiries and referred patrons to librarians.
  • Oversaw photocopiers, scanners and computers and instructed patrons in proper use.
  • Opened and closed library during specified hours and secured library equipment.
  • Lent, reserved and collected books at circulation desks and processed for inter-library loans.

Education

High School Diploma -

Palau High School
05.2012

Associate of Applied Science - Computer Science (Information Technology

Central Texas College
Dean's List Spring 2017-18 Phi Theta Kappa

Skills

  • Outclass in Microsoft Office
  • Computer troubleshooting
  • Operates Windows & Mac Operating Systems
  • Photographer (image editing)
  • Ellucian Datatel Colleague
  • Organize (books, papers, box, etc)
  • Multitasking
  • Job Assignments
  • Staff Scheduling
  • Administrative Duties
  • Social Media Digital Marketing
  • Advertising Techniques
  • Branding Management
  • Inventory Counts
  • Company Standards
  • Product Promotion
  • Supplies Monitoring and Restocking
  • Heavy Lifting
  • Workplace Efficiency
  • Customer Engagement

Timeline

Shift Supervisor - Starbucks Coffee Company
11.2022 - 04.2023
Shift Supervisor - Starbucks Coffee Company
06.2021 - 11.2022
Crew Member - Flight Line Cleaning
02.2021 - Current
- Dutch Bros Coffee
02.2021 - 07.2021
Shift Supervisor - Starbucks Coffee Company
02.2018 - 02.2021
Public Service Assistant - Central Texas College
11.2016 - 02.2019
Palau High School - High School Diploma,
Central Texas College - Associate of Applied Science, Computer Science (Information Technology

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Gabriel Masayos