Directed team initiatives to prioritize exceptional service standards for colleagues and clients, fostering a collaborative environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Certified Ophthalmic Assistant
Barnet Dulaney Perkins Eye Center
Mesa, AZ
05.2014 - 12.2025
Achieved streamlined patient care and clinic flow, enhancing overall operational efficiency. Elevated customer service standards, resulting in improved patient satisfaction. Optimized provider scheduling, contributing to effective clinic management.
Achieved efficient patient testing exams and streamlined prescription refill operations. Enhanced technician interactions and improved EHR/EPM charting accuracy.
Lead Server
The Olive Garden
Prescott Valley, AZ
08.2016 - 04.2022
Oversaw server operations and collaborated with management to ensure efficient execution of daily responsibilities.
Processed orders efficiently, delivered food and beverages promptly, and supported the creation of memorable experiences for patrons through excellent service.
Education
No Degree -
Casa Grande Union High School
Casa Grande, AZ
Skills
Enhanced communication strategies to improve team collaboration and efficiency
Oversaw team dynamics and project execution to align with strategic goals Championed collaborative efforts to enhance team performance and productivity Drove initiatives that fostered a culture of continuous improvement
Oversaw customer service operations to drive satisfaction and loyalty Developed strategies to address customer needs and enhance service quality Trained staff on best practices for effective customer engagement
Cultivated a team-oriented environment to drive collective success
Inspired colleagues to achieve collective goals and foster a positive work environment