Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriel Mugisha

Austin,Texas

Summary

Proven Front Desk Supervisor with a track record of enhancing guest satisfaction at Residence Inn by Marriott through expert team building and supervision, and exceptional problem-solving skills. Excelled in guest relations and reservations management, significantly contributing to repeat business and positive reviews. Skilled in POS System Operation (FOSSE) and cash handling, ensuring operational excellence and financial accuracy.

Overview

10
10
years of professional experience

Work History

Front Desk Supervisor

Residence Inn by Marriot Hotel
04.2017 - 07.2024
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Hotel Night Auditor

Spring Hill Suites by Marriott
04.2014 - 03.2017
  • Balanced hotel accounts and resolved discrepancies.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
  • Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
  • Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
  • Maximized room occupancy rates during peak seasons by identifying available rooms and updating reservation system accordingly.
  • Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
  • Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.

Education

Associate of Science - Biology

Austin Community College
Austin, TX
01.2018

Skills

Time Management

Guest Relations

Reservations Management

Problem-solving skills

Word Processing

VIP guest relations

Team building and supervision

Scheduling and Planning

POS System Operation(FOSSE)

Cash Handling

Languages

English
Full Professional
French
Full Professional
Swahili
Full Professional

Timeline

Front Desk Supervisor

Residence Inn by Marriot Hotel
04.2017 - 07.2024

Hotel Night Auditor

Spring Hill Suites by Marriott
04.2014 - 03.2017

Associate of Science - Biology

Austin Community College

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Gabriel Mugisha