Gabriel Ogunleye
Ellensburg,WA
Summary
Accomplished Client Service Specialist with a proven track record at Umpqua Bank, enhancing customer satisfaction and efficiently handling monetary transactions. Demonstrates exceptional communication and empathy, adept at resolving customer issues and maintaining accurate financial records. Skilled in telephone etiquette and customer support, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
Work History
Client Service Specialist
Umpqua Bank
07.2023 - Current
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Crew Member
McDonald's
09.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Receptionist
Fitness International LLC
06.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Education
BBA - Business Administration
Central Washington University
Ellensburg, WA06.2025
High School Diploma -
Kentwood High School
Covington, WA06.2021
Skills
- Telephone skills
- Strong empathy
- Money Handling
- Exceptional communication
- Paperwork Processing
- Email Etiquette
- Brand representation
- Customer Support
Languages
Spanish
Limited Working
Timeline
Client Service Specialist
Umpqua Bank
07.2023 - Current
Crew Member
McDonald's
09.2022 - 05.2023
Receptionist
Fitness International LLC
06.2021 - 01.2023
BBA - Business Administration
Central Washington University
High School Diploma -
Kentwood High School
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