Gabriel Pita
Tampa,FL
Summary
Dynamic and adaptable professional with a robust understanding of computer hardware and software systems, specializing in diagnostics and troubleshooting. Strong problem-solving abilities and technical expertise in hardware assembly and software installation enhance system performance and ensure optimal functionality for users. Proven experience in maintenance coordination, combined with a solid background in efficient logistical operations, including dispatching, scheduling, and resource management. Recognized for fostering a collaborative team environment while effectively adapting to evolving demands, consistently driving operational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Maintenance Dispatcher
The Michaels Organization
Tampa, FL
01.2026 - Current
- Managed customer inquiries and complaints resolution processes to ensure optimal service delivery.
- Facilitated product knowledge dissemination to support customer relationship strengthening and retention efforts.
- Facilitated timely resolution of maintenance requests by effectively prioritizing tasks based on urgency and impact.
- Coordinated technician efforts to enhance efficiency in service call resolution.
- Leveraged maintenance management software to enhance tracking of job progress and documentation of results.
- Executed process improvements aimed at increasing dispatch efficiency and decreasing response times.
Guest Service Representative
MacDill AF
Tampa, FL
02.2023 - 01.2026
- Facilitated guest check-ins and reservations to enhance customer experience while verifying details and processing account charges.
- Enhanced guest experience by maintaining in-depth knowledge of hotel offerings, pricing structures, and nearby attractions.
- Engaged with management to effectively resolve escalated issues related to service and account payments.
- Managed comprehensive documentation of reservations and guest preferences to enhance service delivery.
- Facilitated collaboration between engineering and maintenance divisions to ensure timely guest room upkeep.
- Managed accurate cash handling for room payments and incidental purchases to ensure financial integrity.
- Generated comprehensive daily reports on occupancy rates and revenue totals to facilitate informed decision-making by management.
- Facilitated customer interactions by addressing phone inquiries and managing reservation requests to enhance service quality.
Retail Worker
Publix
Tampa, FL
01.2021 - 01.2023
- Issued refunds for damaged, non-functional and unwanted items.
- Greeted arriving customers and delivered exceptional customer service.
- Assisted with customer queries in-store and by phone.
- Processed incoming shipments, keeping inventory records accurate.
- Kept store clean, tidy and free from hazards.
- Handled day-to-day stock replenishment and visual merchandising.
- Prepared merchandise for sales floor and tagged items with correct pricing information.
- Collected cash payments and processed credit card transactions.
- Received, picked and dispatched product orders.
- Maintained strong knowledge of all available products and services.
- Folded and bagged retail purchases to assist sales person.
- Collaborated with team members to complete daily tasks and projects.
- Restocked merchandise as needed.
Education
Associate in Science (A.S.) - Cyber Security
Hillsborough Community College
Tampa06-2028
Skills
- Efficient data input
- Customer engagement
- Data analysis and reporting
- Financial processing
- Experienced with hospitality software solutions
- Proficient in computer hardware
- Assembly of computer components
- Proficient in software tools
- Proficient in Real Page software
- Proficient in Mondaycom
- Proficient in Yardi software
- Tech savvy
Accomplishments
Effectively handled and managed a software transition for a major corporation in a short period of time.
Certification
Certified in the video editing software Adobe Premiere Pro
Certified in the photo editing software Adobe Photoshop
LANGUAGE
Spanish - Native
English - Fluent
Timeline
Maintenance Dispatcher
The Michaels Organization
01.2026 - Current
Guest Service Representative
MacDill AF
02.2023 - 01.2026
Retail Worker
Publix
01.2021 - 01.2023
Associate in Science (A.S.) - Cyber Security
Hillsborough Community College