Gabriel Polanco Bello

● OPEN the FOH every shift, setting-up the cases and other displays
with all production available for opening.
● Follow the directions for what the cases must look like, placing
all items in their designated places, with care and with the
customer’s point-of-view in mind.
● Help direct sales staff to provide engaging and appropriate
service to every customer, and assign staff to their 10-min and
30-min breaks per the break rules in place.
● Move sales staff to stations, as appropriate, to address customer
flow and volume.
● Fill every online order correctly and on time, appropriately
packing each order in accordance with Maison Benoit’s
specifications.
● Support the FOH Manager as needed.
● Prioritize and finish all tasks assigned for Opening, and make
sure the FOH team knows the Closing tasks that must be completed
each shift.
● Keep pastry cases and the sales floor clean and organized at all
times.
● Take inventory and report any items that need to be ordered,
and/or restocked to the FOH Manager every shift.

• Kept work areas clean and safe to ensure efficiency and team safety.
• Maintained a productive and efficient approach to all tasks.
• Operated cash register to handle payments and collect cash payment for order totals.
• Completed nightly closing duties including mopping, sweeping, sanitizing, and trash disposal
• Prepared food items according to company standards
• Prepared online orders quickly and accurately
• Washed dishes and cutlery as needed
• Demonstrated reliability by consistently working closing shifts
• Adapted to multiple roles (cashier, food prep, cleaning) based on operational needs

• Operated cash register and handled customer transactions accurately
• Processed phone orders efficiently during busy hours
• Prepared pizzas and assisted with food prep
• Washed dishes and maintained kitchen cleanliness
• Completed nightly closing duties including mopping, sweeping, sanitizing surfaces, and taking out trash
• Assisted other team members to achieve goals
• Addressed guest needs, questions, or concerns to provide quality service
• Collaborated with team members to complete orders
• Replenished condiments, beverages, and supplies while maintaining cleanliness