Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gabriel Rodriguez-Reynosa

Salt Lake City,UT

Summary

Dynamic, customer-focused professional with extensive experience in service-oriented environments, recognized for exceptional rapport-building skills with diverse clientele. Proven ability to consistently deliver outstanding service while understanding and addressing customer needs through active listening. Bilingual in English and Spanish, facilitating effective communication and relationship-building. Committed to fostering trust through clear and transparent communication, ensuring a positive experience for all customers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Passenger Service Assistant (PSA)

Prospect Airport Services
09.2023 - 06.2024
  • Delivered personalized service assisting passengers from check-in through boarding.
  • Maintained safety and comfort while managing multiple passenger needs under time constraints.
  • Coordinated with airline staff to ensure smooth scheduling and timely travel experiences.
  • Built trust with customers by offering patience, care, and consistent support.
  • Developed and implemented strategies to minimize customer wait times.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.

Crew Member

Chipotle Mexican Grill
01.2023 - 05.2023
  • Welcomed and assisted guests, ensuring a positive and efficient dining experience.
  • Handled transactions accurately and maintained high customer satisfaction.
  • Adapted to different workstations including grill, prep, and cashier to support team performance.
  • Balanced speed with attention to detail in a high-volume setting.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.

Front Desk Associate / Crew Member

Trailside Dry Cleaning
11.2021 - 11.2022
  • Managed customer interactions at the front desk, providing professional service and support.
  • Processed payments and transactions with accuracy and efficiency.
  • Assisted customers with inquiries, orders, and special requests.
  • Strengthened customer loyalty by delivering consistent, friendly service.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Sweeper / Custodial Team Member

Canyons School District
05.2021 - 08.2021
  • Worked as part of a team to complete large projects, including floor care and deep cleaning.
  • Demonstrated reliability and work ethic in maintaining high standards for school facilities.

Education

Associate of Science - General Education

Salt Lake Community College
Salt Lake City, UT
01-2028

High School Diploma -

Hillcrest High School
Midvale, UT
05.2025

Skills

  • Proficient in prioritizing tasks
  • Effective communication
  • Customer Service & Relationship Building
  • Team Collaboration
  • Active listening
  • Customer-Focused Understanding
  • Effective conflict resolution
  • Bilingual [Spanish] and [English]
  • Strong task management
  • Flexible and adaptable
  • Cultural Sensitivity

Certification

  • Food Handler Certification
  • Valid Driver's License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Passenger Service Assistant (PSA)

Prospect Airport Services
09.2023 - 06.2024

Crew Member

Chipotle Mexican Grill
01.2023 - 05.2023

Front Desk Associate / Crew Member

Trailside Dry Cleaning
11.2021 - 11.2022

Sweeper / Custodial Team Member

Canyons School District
05.2021 - 08.2021

Associate of Science - General Education

Salt Lake Community College

High School Diploma -

Hillcrest High School
Gabriel Rodriguez-Reynosa