Gabriel Rodriguez-Reynosa
Salt Lake City,UT
Summary
Dynamic, customer-focused professional with extensive experience in service-oriented environments, recognized for exceptional rapport-building skills with diverse clientele. Proven ability to consistently deliver outstanding service while understanding and addressing customer needs through active listening. Bilingual in English and Spanish, facilitating effective communication and relationship-building. Committed to fostering trust through clear and transparent communication, ensuring a positive experience for all customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passenger Service Assistant (PSA)
Prospect Airport Services
09.2023 - 06.2024
- Delivered personalized service assisting passengers from check-in through boarding.
- Maintained safety and comfort while managing multiple passenger needs under time constraints.
- Coordinated with airline staff to ensure smooth scheduling and timely travel experiences.
- Built trust with customers by offering patience, care, and consistent support.
- Developed and implemented strategies to minimize customer wait times.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Crew Member
Chipotle Mexican Grill
01.2023 - 05.2023
- Welcomed and assisted guests, ensuring a positive and efficient dining experience.
- Handled transactions accurately and maintained high customer satisfaction.
- Adapted to different workstations including grill, prep, and cashier to support team performance.
- Balanced speed with attention to detail in a high-volume setting.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Front Desk Associate / Crew Member
Trailside Dry Cleaning
11.2021 - 11.2022
- Managed customer interactions at the front desk, providing professional service and support.
- Processed payments and transactions with accuracy and efficiency.
- Assisted customers with inquiries, orders, and special requests.
- Strengthened customer loyalty by delivering consistent, friendly service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Sweeper / Custodial Team Member
Canyons School District
05.2021 - 08.2021
- Worked as part of a team to complete large projects, including floor care and deep cleaning.
- Demonstrated reliability and work ethic in maintaining high standards for school facilities.
Education
Associate of Science - General Education
Salt Lake Community College
Salt Lake City, UT01-2028
High School Diploma -
Hillcrest High School
Midvale, UT05.2025
Skills
- Proficient in prioritizing tasks
- Effective communication
- Customer Service & Relationship Building
- Team Collaboration
- Active listening
- Customer-Focused Understanding
- Effective conflict resolution
- Bilingual [Spanish] and [English]
- Strong task management
- Flexible and adaptable
- Cultural Sensitivity
Certification
- Food Handler Certification
- Valid Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Passenger Service Assistant (PSA)
Prospect Airport Services
09.2023 - 06.2024
Crew Member
Chipotle Mexican Grill
01.2023 - 05.2023
Front Desk Associate / Crew Member
Trailside Dry Cleaning
11.2021 - 11.2022
Sweeper / Custodial Team Member
Canyons School District
05.2021 - 08.2021
Associate of Science - General Education
Salt Lake Community College
High School Diploma -
Hillcrest High School