Gabriel Saenz
Phoenix,AZ
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Walgreens Boots Alliance. Skilled in staff scheduling and team motivation, adept at negotiating with vendors and implementing sales strategies. Increased project completion rates by fostering a culture of excellence and safety, demonstrating both hard and soft skills essential for high-stakes environments.
Overview
7
7
years of professional experience
Work History
Shift Lead Manager
Walgreens Boots Alliance
10.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Cashier Team Lead
Safeway
08.2022 - 08.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Automotive Service
Walmart
09.2021 - 09.2022
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Front End Associate
Ross Dress for Less
10.2021 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Team Lead
Nick's Picks Moving
09.2017 - 08.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Diploma -
Barry Goldwater High School
Phoenix, AZSkills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Sales Strategies
- Staff Scheduling
- Cash Handling
- Motivation Techniques
- Energetic and Enthusiastic
- Opening and closing procedures
- Punctual and Reliable
- Accurate money handling
- Team Development
- Delegating Work
- Schedule oversight
Timeline
Shift Lead Manager
Walgreens Boots Alliance
10.2023 - Current
Cashier Team Lead
Safeway
08.2022 - 08.2023
Front End Associate
Ross Dress for Less
10.2021 - 08.2022
Automotive Service
Walmart
09.2021 - 09.2022
Team Lead
Nick's Picks Moving
09.2017 - 08.2020
Diploma -
Barry Goldwater High School