Gabriel Sims
Six Mile,South Carolina
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Dedicated and motivated college student with 2.5 years of progressive experience at Panda Express, demonstrating strong leadership as a supportive shift leader. Aspiring and passionate to pursue a career in finance.
Selected by the SDPC Work-Based Learning Program Facilitator, interned at Patterson Tax Services, gaining a new insight on how tax preparers handle W2s, 1099s, death certificates. This highlights eagerness to leverage education and skills in the financial department, with a goal to gain experience and knowledge to contribute to professional objectives.
Overview
2
2
years of professional experience
Work History
Shift Leader
Panda Express Restaurant Group
03.2022 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Completed cash and credit card transactions accurately using POS software.
- Conducted regular reviews of operations and identified areas for improvement.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Back of House Cook
Zaxbys Resturant
11.2021 - 03.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained high food quality standards by product quality and quantity.
- Established high standards of cleanliness, consistently adhering to proper sanitation practices in all kitchen areas.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
Associate of Arts - Accounting
Greenville Technical College
Greenville, SC2025
High School Diploma -
Pickens High School
Pickens, SC05.2023
Skills
- Team Collaboration and Leadership
- Customer service focus
- Conflict Resolution
- Staff education and training
- Attention to Detail
- Friendly, Positive Attitude
- Compassion
- Motivating
- Cash Handling
Timeline
Shift Leader
Panda Express Restaurant Group
03.2022 - Current
Back of House Cook
Zaxbys Resturant
11.2021 - 03.2022
Associate of Arts - Accounting
Greenville Technical College
High School Diploma -
Pickens High School
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