Gabriel Solis
White Plains
Summary
Dynamic Sales Associate with a proven track record at Nordstrom, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective problem-solving and teamwork. Skilled in cash handling and committed to delivering exceptional shopping experiences that foster loyalty and repeat business.
Overview
1
1
year of professional experience
Work History
Sales Associate/ Customer Service Specialist
Nordstrom
05.2025 - Current
- Assisted customers in product selection and troubleshooting, enhancing overall shopping experience.
- Maintained knowledge of current promotions, ensuring accurate information delivery to customers.
- Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
- Organized product displays and inventory, contributing to store aesthetics and accessibility.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate/ Customer Service Specialist
Best Buy
10.2024 - 05.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained product displays and organized inventory for optimal presentation.
- Collaborated with team members to achieve sales goals and improve store performance.
- Provided technical support and product demonstrations to educate customers on features.
- Implemented promotional strategies to drive customer engagement and increase sales volume.
- Managed customer returns and exchanges, ensuring satisfaction and compliance with policies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Journalism
Westchester Community College
Valhalla, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Client service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate/ Customer Service Specialist
Nordstrom
05.2025 - Current
Sales Associate/ Customer Service Specialist
Best Buy
10.2024 - 05.2025
Associate of Science - Journalism
Westchester Community College