Gabriel Toma Reyna
Tolleson,AZ
Summary
Results-driven Team Leader experienced in leadership, sales, and customer service across food service and environmental sectors. Achieved a 25% increase in sales targets and a 15% improvement in customer satisfaction through effective team management and staff training. Focused on enhancing operational efficiency and fostering positive work cultures to drive business success.
Overview
5
5
years of professional experience
Work History
Door to Door Sales Person
Aptive Environmental
Tacoma, Washington
06.2025 - 06.2026
- Established trust with potential customers by detailing benefits of pest control services and tailoring packages to their needs.
- Managed customer objections and rejections professionally, leading to a high conversion rate and repeat business.
- Generated leads and sold pest control services through door-to-door sales to residential customers in Tacoma.
- Maintained up-to-date knowledge of Aptive’s products and services to answer customer inquiries and provide tailored solutions.
- Worked independently and as part of a team, contributing to regional sales targets and achieving recognition as a top performer within the company.
Assistant Manager
Jack In the Box
Queen Creek, AZ
06.2024 - 06.2025
- Improved customer service scores by 15% through hands-on coaching, real-time feedback, and leading by example.
- Managed cash handling, deposits, safe counts, and shift closeouts with 100% accuracy and accountability
- Resolved escalated customer issues professionally and effectively, earning consistent positive feedback from guests and upper management
Team Leader
Canes
Glendale, AZ
02.2022 - 05.2024
- Recognized by management for consistently leading top-performing shifts and fostering a strong team culture.
- Trained and developed new team members, enhancing onboarding process and reducing training time.
- Coordinated shift changes, delegated tasks, and resolved team conflicts to promote a positive and productive work environment.
- Trained and developed new team members, resulting in improved onboarding efficiency and reduced training time.
Cashier
Dairy Queen
Peoria, AZ
06.2021 - 01.2022
- Operate Cash register to enter orders, record transaction and help customers complete purchases, cash, credit card and/or EBT card
- problems and handle customer concerns.
- Promoted specialty items through friendly service and informed customer assistance to drive sales.
- Trained new team members on cash register system and customer service strategies to enhance team performance.
Education
High School Diploma -
Peoria High School
Peoria, AZArizona State University - Business Communications
Arizona State University
Tempe, AZSkills
- Customer service
- Cash Register Operation
- Conflict resolution
- Communication
- Active listening
- Customer Relations
- Team Player
- Organization
- Dependable
- Strong work ethic
- Self-motivation under pressure
- Verbal communication
Timeline
Door to Door Sales Person
Aptive Environmental
06.2025 - 06.2026
Assistant Manager
Jack In the Box
06.2024 - 06.2025
Team Leader
Canes
02.2022 - 05.2024
Cashier
Dairy Queen
06.2021 - 01.2022
High School Diploma -
Peoria High School
Arizona State University - Business Communications
Arizona State University