Summary
Overview
Work History
Education
Skills
Accomplishments
Membership
Beliefs & Quotes
Languages
Timeline
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Gabriel Villanueva

Miami,FL

Summary

Focused and professional individual with a deep understanding of devising innovative solutions for a wide range of business concerns and goals. Recognized for strategic thinking and a forward-looking approach, brings a self-motivated leadership style and a tactical mindset to every project. Exceptional critical thinking skills complemented by a determined and decisive nature, enabling effective navigation of complex challenges and driving successful outcomes.

Overview

17
17
years of professional experience

Work History

Warehouse Manager

Conklin Metal Industries
07.2022 - 10.2024
  • Coordinated driver dispatch and managed vehicle schedules to meet daily delivery goals, while overseeing order records.
  • Integrated warehouse operations with manufacturing and supply chain processes to streamline efficiency.
  • Utilized Epicor P21 Distribution ERP for inventory management, order tracking, and resolving shipping errors.
  • Conducted periodic inventory audits to ensure accuracy, addressing discrepancies quickly.
  • Enhanced safety standards by enforcing OSHA compliance, including proper PPE use, safe material handling, and training in forklift, tether, and harness operations.
  • Maintained a clean and organized warehouse, adhering to OSHA safety standards.
  • Improved warehouse layout and space utilization to optimize workflow efficiency.
  • Monitored production and quality systems to proactively identify and correct deficiencies.
  • Led initiatives to increase operational efficiency, reduce expenses, and boost revenue.
  • Coordinated with suppliers and sales teams to ensure timely product availability and shipments.
  • Developed efficient delivery plans through optimized scheduling, routing, and task delegation.
  • Streamlined order picking, packing, shipping, and receiving processes using technology, including transitioning to a paperless inventory system.
  • Trained and managed warehouse staff in job duties, safety procedures, and company policies, ensuring high productivity and adherence to safety protocols.

Inventory Controller / Operations Manager / Planner

EPAC Flexible Packaging
10.2018 - 07.2022
  • Determined crew requirements, scheduled employees, and collaborated with HR to adapt to changing production schedules.
  • Addressed safety and quality issues, initiating corrective actions as needed.
  • Managed plant production progress by overseeing capacity and loading functions.
  • Optimized personnel and material allocation by overseeing job backlogs and scheduling.
  • Developed cost control measures and implemented expense reduction strategies.
  • Organized and managed operations, including ordering materials, managing workflow, and ensuring timely production.
  • Collaborated with the quality manager to ensure proper segregation and recycling of wash and rework materials.
  • Addressed personnel issues and scheduling conflicts promptly to ensure smooth operations.
  • Successfully managed production to ensure on-time order shipments and achieved operational goals.
  • Strengthened inventory management by scanning, updating inventory numbers, and investigating variances.
  • Led warehouse improvement initiatives to enhance operational efficiency, control inventory, and increase revenue.
  • Managed inventory levels, placed monthly orders exceeding $150k, and conducted cycle counts and audits to ensure accuracy.

Dispatcher

Florida East Coast Railway
09.2007 - 04.2018
  • Maintained comprehensive and up-to-date records of all calls, both physical and electronic, ensuring easy access for follow-ups, audits, and continuous process improvement.
  • Monitored and tracked field personnel performance, logging both in-progress and completed calls, ensuring a clear overview of team productivity and service quality.
  • Handled incoming customer communications efficiently, responding to calls and emails regarding delivery issues, and ensuring timely resolutions to maintain customer satisfaction.
  • Collaborated closely with customers, addressing issues and complaints proactively by offering tailored solutions and follow-up to ensure continued service excellence.
  • Developed and nurtured strong customer relationships through active listening, intelligent open-ended questioning, and ensuring that their needs were met, which improved customer retention.
  • Scheduled and dispatched drivers to key locations across Miami, Fort Lauderdale, Fort Pierce, Jacksonville, and Georgia, ensuring optimal coverage of service areas.
  • Created and optimized delivery routes, considering real-time traffic, road conditions, and other factors, to ensure timely deliveries and reduce operational costs.
  • Ensured proper coverage for each scheduled route, verifying that every route had the appropriate number of drivers and resources assigned to meet customer demands.
  • Coordinated the dispatch of over 50 drivers daily, balancing delivery requirements, ensuring efficient time management, and addressing potential scheduling conflicts.
  • Reviewed and cross-checked paperwork and contracts before dispatch, ensuring that all dispatch details were clear, accurate, and in compliance with contractual agreements.
  • Documented all route and schedule changes in the computer tracking system, keeping all stakeholders informed of alterations and minimizing errors in communication.
  • Evaluated and adjusted routes dynamically based on daily needs, available drivers, traffic conditions, weather hazards, and contingency plans for disruptions (e.g., road closures, extreme weather, or driver shortages), ensuring maximum efficiency and service consistency.

Education

High School Diploma -

William H. Turner Technical Arts High School
Miami, FL
06.1999

Skills

  • Warehouse Operations Management: Operations oversight, warehouse layout optimization, loading/unloading processes
  • Inventory Management & Control: Storage operations, order picking, and inventory control
  • Logistics & Transportation Planning: Shipping/receiving, route planning, and transportation management systems
  • Quality Assurance & Inspection: Quality standards, inspection procedures, and warehouse auditing
  • Safety & Compliance: Safety standards, protocols, and regulatory implementation
  • Employee Scheduling & Training: Mentoring, training, and employee scheduling
  • Customer Service & Support: Managing customer service operations and providing customer support
  • Microsoft Office & G Suite Proficiency: Strong expertise in productivity software for operational efficiency
  • Data-Driven Decision Making: Using analytics and insights to inform strategic decisions
  • Production Planning & Line Management: Overseeing production lines and planning operations
  • Prioritization & Time Management: Prioritizing tasks and managing time effectively
  • P21 Epicor WMS: Specialized Warehouse Management System skills, particularly with Epicor Prophet 21 ERP

Accomplishments

  • Managed a team of 14 warehouse employees across 5 departments, driving high operational efficiency.
  • Improved order visibility by implementing a digital dashboard, providing a visual representation of the latest order status. The dashboard was accessible to sales reps, order processors, manufacturing, and warehouse (shipping) teams, ensuring real-time updates across departments.
  • Increased shipment efficiency per truck by 0.25% by staging products on the warehouse floor, creating a visual representation of the truck's layout. This strategy helped maximize load capacity and reduce transportation costs by minimizing "dead space."
  • Boosted efficiency by 100% by introducing a rolling office with all necessary amenities, specifically designed to support receiving and physical count activities, significantly enhancing workflow and accuracy.
  • Implemented digital revolving signage to educate, promote, and inform employees, reinforcing key messages and enhancing communication throughout the warehouse.
  • Recognized the importance of visual learning and adapted signage with colors, shapes, and pictograms to improve accuracy and reduce errors across all departments.
  • Booked shipments through the broker portal for LTL and small packages, ensuring timely and cost-effective deliveries while maintaining visibility and accountability across shipping processes.

Membership

Member of ARC (Academy of Residential Construction)

Beliefs & Quotes

  • 15 Minutes Early Is On Time; On Time Is Late; Late Is Unacceptable. Author Unknown
  • When you prioritize the well-being and support of your internal customers—your employees—your external customers will naturally be taken care of. Engaged, valued teams create the best customer experiences
  • Safety is at the forefront of every aspect of operations. It is not only a critical priority in the workplace but also a driving force that fosters discipline, accountability, and a culture of responsibility. By ensuring that safety standards are consistently met, we create an environment where employees can thrive, and operational efficiency is optimized.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Warehouse Manager

Conklin Metal Industries
07.2022 - 10.2024

Inventory Controller / Operations Manager / Planner

EPAC Flexible Packaging
10.2018 - 07.2022

Dispatcher

Florida East Coast Railway
09.2007 - 04.2018

High School Diploma -

William H. Turner Technical Arts High School
Gabriel Villanueva