Michella-aka: Layla McLemore

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
• Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Set up new accounts, established customer credit and set up payment methods.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Attended monthly sales meetings and quarterly sales trainings.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 50

pounds.

• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
• "Stand in" Operation Manager when the manager was out of office Maintaining her Job and My Job seamlessly 2 to 3 days a week.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
• Achieved timely dispatch of orders using effective time management strategies during the picking process.
• Increased accuracy of inventory records through meticulous documentation and regular audits.
• Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
• Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
• Assisted in receiving, stocking and distribution of merchandise.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Assembled pallets and crates for secure transportation of materials.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Operated equipment while observing standard safety procedures.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Verified quantity and description of materials received by checking merchandise against packing list.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Maintained a Remote branch Office as an inside sales rep/office manager while maintaining the warehouse work and logistical jobs.
• Made deliveries to customers job sites using a company Box truck or pick up truck.

• Implemented innovative construction techniques that improved both the speed of completion and overall building sustainability.
• Optimized resource utilization by closely monitoring inventory levels, ordering necessary supplies promptly as needed to prevent disruptions in workflow.
• Developed comprehensive project plans that outlined key milestones, objectives, and timelines for efficient execution of tasks.
• Maintained accurate documentation for all project-related activities, including permits, inspections, change orders, and other compliance requirements.
• Assigned tasks and monitored completion of work to full satisfaction of company standards and customer requirements.
• Organized and delivered supplies for each job.
• Evaluated employees'' performance periodically; provided constructive feedback aimed at improving overall job performance and ensuring project success.
• Maintained safe working environments by enforcing strict adherence to safety protocols and guidelines, reducing workplace injuries.
• Provided training and mentorship to junior team members, enhancing their skills and increasing overall productivity.
• Coordinated with subcontractors and vendors for seamless integration of materials and services into projects.
• Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
• Inspected completed work to verify quality standards and compliance with criteria.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
• Documented construction and extraction workers' hours, wages and other pertinent information.
• Continued to do field work along with every day procedures.