Gabriel Zeledon
Dade City,FL
Summary
Dedicated professional with strong customer service and effective communication skills. Experienced in customer relationship management and sales strategies, I am malleable and ready to enhance client satisfaction and drive business growth.
Overview
4
4
years of professional experience
Work History
Ship Dock
Amazon
Tampa, Florida
08.2024 - 03.2026
- Loaded and unloaded shipments, ensuring safe handling and timely delivery of products.
- Operated forklifts to move pallets and materials efficiently in the warehouse.
- Implemented safety protocols, minimizing hazards and ensuring regulatory compliance.
- Collaborated with team members to streamline daily order fulfillment, enhancing workflow efficiency.
- Collaborated with team members to streamline daily order fulfillment, and enhance workflow efficiency.
- Organized warehouse layout for optimal space utilization and improved accessibility.
Insurance Agent
Eterna finance
Tampa, Florida
01.2024 - 09.2025
- Guided clients in selecting tailored insurance coverage options that met their specific needs.
- Guided clients in selecting tailored insurance coverage options, ensuring alignment with individual needs.
- Informed clients about policy features and benefits, while enhancing their understanding and satisfaction.
- Processed insurance applications and facilitated timely policy renewals, ensuring client retention.
- Managed renewals, endorsements, and cancellations for active client accounts.
- Responded to client questions and resolved coverage issues promptly.
- Coordinated with underwriters and carriers to process policy requests.
- Coordinated with underwriters and carriers to efficiently process policy requests.
- Maintained confidential records and updated insurance files within Eterna finance systems.
- Prepared insurance applications and verified client information for accuracy.
- Participated in team meetings to discuss product updates and strategies.
- Educated customers on the importance of maintaining adequate insurance coverage.
Lead Supervisor
Action Installer
Roanoke, VA
06.2023 - 01.2024
- Supervised daily operations, improving workflow and team coordination.
- Assigned daily work for field installers and support staff
- Supervised daily operations, enhancing workflow and team coordination.
- Trained new staff in installation techniques and safety protocols, ensuring compliance and skill proficiency.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Communicated daily schedule and delegated work to employees.
- Reviewed project plans, blueprints, and site instructions
- Monitored staff performance, coaching employees and providing actionable feedback.
- Managed inventory levels, placing orders to meet customer demand.
Field Assistant
Done Right Merchandising
Mooresville, North Carolina
01.2023 - 06.2023
- Supported project managers by tracking material inventory and supply.
- Proposed solutions that enhanced team collaboration and positively influenced project outcomes.
- Executed daily operational tasks with precision to meet project timelines.
- Prepared job sites for renovations and repairs, ensuring readiness and efficiency for upcoming work.
- Supported project managers by tracking material inventory and supply.
- Monitored inventory levels regularly to ensure stock availability. and reported missing merchandise to field supervisors.
- Sorted and arranged freight for efficient stockroom operations., stockrooms, and display materials before store setup.
- Proposed ideas and solutions that improved team collaboration and project outcomes.
- Verified shelf placement, price tags, and promotional signs during store visits.
Supplement Sales
Fitness factory gym
Managua, Nicaragua
01.2022 - 12.2022
- Resolved customer issues with knowledgeable and friendly service, promoting satisfaction and loyalty.
- Assisted customers with inquiries, delivering excellent service that enhanced their shopping experience.
- Engaged customers in meaningful conversations to build rapport and strengthen loyalty.
- Assisted with customer requests and answered questions to improve satisfaction.
- Processed cash transactions accurately and efficiently during daily operations.
- Maintained organized cash registers and ensured proper cash handling procedures.
- Monitored cash flow and reconciled daily cash drawers for discrepancies.
- Trained new staff on cash handling protocols and customer service standards.
- Executed daily tasks to ensure smooth operations. efficiently accurately and efficiently.
- Completed daily duties to support team functions. accurately and efficiently.
- Introduced innovative ideas that improved team collaboration and project outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
American Study Center
MANAGUA, NICARAGUA , Managua Some College (No Degree) - International Finance
Kaiser University
MANAGUA, NICARAGUA Miami Senior High
Miami, FLSkills
- Regulatory compliance
- Insurance processing
- Policy renewal
- Cash handling
- Customer service
- Customer support
- Training staff
- Problem solving
- Relationship management
- Sales techniques
- Conflict resolution
- Communication skills
- Bilingual support
- Scriptwriting
Languages
- English
- Spanish
Timeline
Ship Dock
Amazon
08.2024 - 03.2026
Insurance Agent
Eterna finance
01.2024 - 09.2025
Lead Supervisor
Action Installer
06.2023 - 01.2024
Field Assistant
Done Right Merchandising
01.2023 - 06.2023
Supplement Sales
Fitness factory gym
01.2022 - 12.2022
American Study Center
Some College (No Degree) - International Finance
Kaiser University
Miami Senior High