Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Alvarez

Paramount,CA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Cook

Wingstop
10.2021 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Shift Manager

Rubios Costal Grill
06.2020 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Head Cashier

Food For Less
07.2013 - 08.2016
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Maintained stock to meet expected customer demand.

Crossed Trained Employee

Taco Bell
07.2013 - 06.2015
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

High School Diploma -

Jordan High School
Long Beach

Skills

  • File Management
  • Office Management
  • Data Entry
  • Verbal and Written Communication
  • Customer and Client Relations
  • Greeting and Seating Clients
  • Telephone Skills
  • Multi-Line Telephone Systems
  • Time Management
  • Organization Skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cook

Wingstop
10.2021 - Current

Shift Manager

Rubios Costal Grill
06.2020 - Current

Head Cashier

Food For Less
07.2013 - 08.2016

Crossed Trained Employee

Taco Bell
07.2013 - 06.2015

High School Diploma -

Jordan High School

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Gabriela Alvarez