Gabriela Amorim
Dracut
Summary
Reliable shift supervisor bringing several years of experience as a team leader. Well-versed in setting goals, training new employees, and monitoring performance. Superb communicator with team members and managers of all levels, and very friendly.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Shift Supervisor
CVS
Dracut
07.2023 - Current
- Supervised daily operations, ensuring team compliance with policies and procedures.
- Trained new staff on company procedures and customer service standards to enhance team performance.
- Resolved customer complaints through effective communication and problem-solving, improving customer satisfaction.
- Resolved customer complaints and reported issues to senior management.
- Assigned tasks to team members based on their strengths and skill sets.
- Managed inventory levels and coordinated stock replenishment processes.
- Monitored cash register operations for accuracy and compliance with company guidelines.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Completed opening and closing duties to facilitate business operations.
- Recommended products based on customer preferences.
Assistant Volleyball Coach
Dig Deep Volleyball
Nashua
11.2022 - 07.2023
- Coordinated practice schedules to maximize team availability and participation.
- Provided targeted feedback on player performance to enhance individual skills and techniques.
- Supervised drills and exercises to ensure proper execution and safety.
- Collaborated with head coach to develop overall strategy for upcoming matches.
- Analyzed opponents' strengths and weaknesses to develop strategic game plans that maximized team effectiveness.
- Evaluated players' performances in order to identify areas of improvement.
- Cultivated positive team culture through consistent encouragement and support, fostering player camaraderie.
- Mentored younger coaches to support their professional development and effectiveness.
Host
Applebees
Tewksbury
06.2022 - 05.2023
- Greeted and seated guests promptly upon arrival.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Communicated wait times clearly to guests.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported servers by managing table assignments and anticipating needs.
- Collaborated with team members to ensure smooth service flow.
- Delivered 12 hours of customer service in busy a busy dining setting.
- Provided 12 hours of support weekly in fast-paced a fast-paced restaurant environment.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Crew Member
Dunkin'
Dracut
07.2020 - 12.2021
- Delivered customer service by promptly addressing inquiries and enhancing guest satisfaction.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints professionally, contributing to a positive dining experience.
- Collaborated with team members to streamline workflow during peak hours, ensuring efficient service.
- Operated cash register and processed customer transactions efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared and served food and beverages according to company standards.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed safety and sanitation procedures in daily operations.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
Middlesex Community College -
Middlesex Community College
Lowell, MA06-2024
Dracut High School - Honors Spanish, Honors History, Honors Engineering, AP Psychology, Honors Anatomy
Dracut High School
Dracut, MA06-2022
Bachelor of Science - Criminal Justice
Umass Lowell
Lowell, MA04-2026
Skills
- Customer service
- Team leadership
- Conflict resolution
- Inventory management
- Training and mentoring
- Effective communication
- Problem solving
- Employee training
- Cash handling
- Team building
- Positive and professional
Accomplishments
- Volleyball, Grades 10-12, Freshman team-Junior Varsity team-Varsity team
- Softball, Grade 9
Languages
English
Professional
Portuguese
Professional
Spanish
Limited
Timeline
Shift Supervisor
CVS
07.2023 - Current
Assistant Volleyball Coach
Dig Deep Volleyball
11.2022 - 07.2023
Host
Applebees
06.2022 - 05.2023
Crew Member
Dunkin'
07.2020 - 12.2021
Middlesex Community College -
Middlesex Community College
Dracut High School - Honors Spanish, Honors History, Honors Engineering, AP Psychology, Honors Anatomy
Dracut High School
Bachelor of Science - Criminal Justice
Umass Lowell