Gabriela Avenell

• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Coordinated merchandising, promoted new products and increased brand awareness.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
• Troubleshot equipment to reduce service calls and downtime.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Managed multiple pods with multiple rooms filled usually to full capacity with dogs.

Required a lot of paint e and thought me how to react to quick and difficult situations.