Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Leadership Experience
Languages
Timeline
Generic

Gabriela Avila

Houston

Summary

People-focused operations professional with a strong background in corporate training, team development, and performance analysis. Proven ability to coach teams, identify talent gaps, and support hiring decisions aligned with organizational goals. Passionate about building high-performing teams and enhancing employee experiences through structured onboarding and recruitment strategies. Eager to apply leadership, communication, and program development skills in a recruiting capacity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Corporate Operations Trainer

GEICO
08.2024 - Current
  • Focus on developing and delivering training programs to support Commercial Lines, onboarding and performance development.
  • Support hiring managers in identifying skill gaps and training needs aligned with staffing goals.
  • Led onboarding training sessions for tenured associates, ensuring a smooth transition into operations roles.
  • Active member of the Maximizing Team Activities and Management Pillar, contributing to organizational culture and team development.

Operations Leadership Development Program (OLDP)

GEICO
07.2023 - 08.2024
  • Rotated through Sales, Training, and Service departments with a focus on people management and performance optimization.
  • Supervised and coached two temporary teams, leading to multiple internal promotions.
  • Contributed to new hire training sessions and onboarding process improvements.
  • Created performance dashboards and employee development reports used by leadership.

Personal Shopper

H-E-B Plus
07.2020 - 09.2023
  • Delivered high-level customer service and product consultations; trained new hires on service protocols.
  • Provided informal mentorship to new team members to support store staffing needs.
  • Worked productively with customers to meet order requirements and service expectations.

Business Leadership Intern

GEICO
06.2022 - 07.2022
  • Conducted operations and sales process analysis, presenting recommendations to executive leadership.
  • Collaborated on employee engagement and development initiatives including training material creation.

Education

B.A. - Strategic Communication, Leadership & Management

University of Houston
Houston, TX

Skills

  • New hire support
  • Team coaching
  • Training program delivery
  • Process improvement
  • Cross-functional collaboration
  • Public speaking
  • Microsoft Office (Excel, PowerPoint, Word)
  • Team development
  • Strategic planning
  • Sales training
  • Organizational skills

Certification

  • Foundations of Digital Marketing & E-Commerce, Google
  • National Society of Leadership and Success, Member

Accomplishments

  • Winner, GEICO Pitch Competition - Presented strategic plan with recruitment and development focus.


Leadership Experience

  • Zeta Tau Alpha (ZTA) Sorority,

-Senior Involvement Chair, Organized recruitment events, boosted chapter engagement, and coordinated outreach.

-Academic Chair, Supported member development, advised on academic resources, and tracked performance metrics.

  • Hispanic Business Student Association, Member
  • Ignite Leadership Program, Participant

Languages

Spanish
English

Timeline

Corporate Operations Trainer

GEICO
08.2024 - Current

Operations Leadership Development Program (OLDP)

GEICO
07.2023 - 08.2024

Business Leadership Intern

GEICO
06.2022 - 07.2022

Personal Shopper

H-E-B Plus
07.2020 - 09.2023

B.A. - Strategic Communication, Leadership & Management

University of Houston

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