Gabriela Barrandey
Amarillo
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
4
4
years of professional experience
Work History
Supervisor
JCPenney
AMARILLO
09.2024 - Current
- Supervised daily operations to ensure efficient workflow and staff performance.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and assisted with stock replenishment processes.
- Conducted regular team meetings to communicate goals and updates effectively.
- Implemented visual merchandising standards to maintain appealing displays.
- Monitored sales performance and provided feedback for improvement initiatives.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 30 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Implemented new operational procedures, increasing efficiency.
- Trained and mentored team members on best practices and customer service techniques.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
- Conducted regular staff meetings to communicate updates and address team concerns.
- Resolved customer inquiries and complaints effectively, promoting a positive shopping experience.
Merchandising Associate
JCPenney
AMARILLO
10.2022 - 09.2024
- Organized merchandise displays to enhance visual appeal and customer engagement.
- Assisted in inventory management by tracking stock levels and replenishing items.
- Collaborated with team members to execute promotional events and seasonal sales.
- Trained new associates on merchandising standards and store layout procedures.
- Maintained cleanliness and orderliness of merchandise areas for a pleasant shopping experience.
- Implemented store-wide merchandising strategies to align with corporate initiatives.
Cashiering
JCPenney
AMARILLO
10.2022 - 02.2023
- Performed daily cashiering duties including opening and closing registers, balancing receipts, answering phones, taking reservations.
- Performed cashiering duties such as processing payments, issuing receipts and refunds.
- Managed cashiering operations during busy periods such as holidays or weekends.
Stocking Associate
JCPenney
AMARILLO
10.2022 - 11.2022
- Stocked merchandise on sales floor according to company guidelines.
- Organized backroom inventory to maintain efficient storage practices.
- Assisted customers by locating products and providing information.
- Broke down and discarded empty packaging and boxes after stocking products.
Education
Jewelry Certified 2026 -
JCPenney
Skills
- Staff supervision
- Customer service
- Multitask
- Bilingual
- Produces results
- Visual merchandising
- Sales performance monitoring
- Communication skills
- Feedback delivery
- Performance coaching
- Coaching and mentoring
- Staff discipline
- Goal oriented
- Expectation setting
Timeline
Supervisor
JCPenney
09.2024 - Current
Merchandising Associate
JCPenney
10.2022 - 09.2024
Cashiering
JCPenney
10.2022 - 02.2023
Stocking Associate
JCPenney
10.2022 - 11.2022
Jewelry Certified 2026 -
JCPenney