Gabriela Bonilla
Orlando
Summary
Detail-oriented Medical Assistant skilled in HIPAA compliance, patient scheduling, and electronic medical records management. Expertise in insurance verification and patient documentation enhances operational efficiency and patient satisfaction. Committed to delivering quality patient experiences and ensuring compliance with healthcare regulations. Seeking to transition skills to a new field that values team success and operational excellence.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Medical Assistant
OneMed
Orlando, FL
10.2024 - 03.2026
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage as well as collecting copays, deductibles and co-insurances accordingly.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed prior authorizations for medications and referrals in an efficient time to ensure no delay in care.
- Contacted new patients referred to Primary Care and Psychiatry to obtain and confirm demographic and insurance information while scheduling their appointment.
- Returned missed calls or voicemails and further assisted the patient in their concerns or requests.
- Verify insurance plans before patient appointments to validate insurance specifications and notify patient prior to appointment for confirmation.
- Oversaw provider's claims for correct CPT & ICD codes for visits and monitored once claims were dropped to insurance.
- Assisted in payment assurance for the practice and would further investigate if there were any balances that did not seem to match.
Wellness Coordinator
The Joint Chiropractic
Orlando, FL
12.2022 - 10.2024
- Developed and implemented wellness programs to enhance patient engagement and satisfaction.
- Conducted assessments to identify patient needs and recommend appropriate wellness solutions.
- Coordinated communication between chiropractic staff and patients to streamline appointment scheduling.
- Organized community outreach events to promote chiropractic services and wellness education.
- Managed patient follow-up processes to ensure adherence to treatment plans and improve outcomes.
- Communicated with new leads via phone and text to assisteded scheduling their appointments.
- Updated all patients with any promotions or packages to help ensure they are getting the care they need.
- Assisted with cancellations and provided the correct paperwork for membership terminations.
- Daily huddles with the Chiropractors for alignment of the goals for the clinic as well as preparation for the new patients scheduled for the day.
- Communication between coordinators and Chiropractors if there were any delays to mention to any patients checking in and alleviating any complaints/frustrations.
- Trained new team members on wellness initiatives and operational best practices for consistency.
Education
High School Diploma -
Lake Nona Highschool
Orlando, FL05-2020
Skills
- Patient assessments
- Vital sign monitoring
- Patient communication
- HIPAA compliance
- HIPAA compliance
- Insurance verification
- Patient scheduling
- Data entry
- Laboratory assistance
- Customer service
- Insurance verification
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Medical Assistant
OneMed
10.2024 - 03.2026
Wellness Coordinator
The Joint Chiropractic
12.2022 - 10.2024
High School Diploma -
Lake Nona Highschool