Gabriela Carchipuendo
Walmart
Fall River
8
years of professional experience
Dynamic professional with over 7 years of experience in team leadership and customer service. Known for fostering a culture of diversity and inclusion while enhancing customer satisfaction and retention through effective coaching and streamlined training programs.
Dedicated team lead recognized for conflict resolution and customer service excellence. Focused on mentoring and developing staff while ensuring compliance and operational efficiency.
Reliable and customer-focused professional with experience in retail and cash handling. Bilingual in English and Spanish with strong communication skills and ability to assist diverse customers in fast-paced environments.
Work History
Team Lead
7 Years 8 Months- Led team in daily operations, ensuring compliance with company policies and safety standards.
- Mentored staff on best practices, fostering a culture of continuous improvement and efficiency.
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Coordinated training programs for new hires, improving onboarding experience and retention rates.
- Processed customer transactions efficiently, ensuring accurate cash handling and timely service.
- Assisted customers with product inquiries, ensuring a high level of satisfaction during interactions.
- Monitored cash drawer accuracy, performing regular reconciliations to maintain financial integrity.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Diversity and inclusion
Basic match skills
Bilingual
English and Spanish
Timeline
Team Lead
Walmart
12.2017 - 08.2025Read More
Bilingüe
High School Diploma
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