Gabriela Castro
Miami,FLORIDA
Summary
Detail-oriented front desk receptionist known for exceptional communication and customer service skills. Committed to efficiently managing appointments and creating a welcoming atmosphere, ensuring a positive patient experience.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Sanitas Medical Center
Miami, FL
10.2025 - Current
- Greeted patients and visitors warmly upon arrival at the medical center.
- Scheduled appointments efficiently using the clinic's electronic health record system.
- Maintained a clean and organized front desk area for optimal patient experience.
- Assisted patients with forms and provided information about services offered.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Sales Associate
Pandora
Miami, FL
09.2024 - 10.2025
- Assisted customers in selecting jewelry and accessories to meet their needs.
- Maintained product displays to ensure an inviting shopping environment.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers about product features and benefits during interactions.
- Collaborated with team members to achieve daily sales targets and customer satisfaction.
- Organized inventory and restocked merchandise on the sales floor.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Associate of Arts - Diagnostic Medical Sonography
Miami Dade College
Miami, FL12-2027
Felix Varela Senior High
Miami, FL05-2025
Skills
- Patient scheduling
- Electronic health records
- Customer service
- Communication skills
- Appointment management
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
Sanitas Medical Center
10.2025 - Current
Sales Associate
Pandora
09.2024 - 10.2025
Associate of Arts - Diagnostic Medical Sonography
Miami Dade College
Felix Varela Senior High