Yesenia Hernandez
miami,Florida
Summary
Assisted in the building and set up of dispensaries at Sanitas Medical Center. Participated in the hiring process and training of new hires in the use of pharmacy workflow and patient care. Skilled in medication dispensing and insurance billing, in problem-solving and team collaboration, contributing to reduced prescription wait times and improved customer satisfaction. Committed to maintaining confidentiality and compliance with HIPAA regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Sanitas Medical Center
02.2023 - Current
- Assisted pharmacists in preparing and dispensing medications.
- Maintained accurate inventory levels for pharmaceutical supplies.
- Learned to operate pharmacy software for prescription processing.
- Prepared medication labels, ensuring compliance with regulations.
- Provided customer service by addressing patient inquiries efficiently.
- Supported medication storage and organization within the pharmacy environment.
- Participated in training sessions to enhance pharmacy knowledge and skills.
- Collaborated with team members to streamline workflow processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Utilized pharmacy management software to process prescriptions efficiently.
Pharmacy Technician
Cano Pharmacy
01.2019 - 02.2023
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
GED -
Estrella Roja
Miami, FLSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Insurance billing
- Prescription interpretation
- OTC recommendations
- Supporting pharmacy operations
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Sanitas Medical Center
02.2023 - Current
Pharmacy Technician
Cano Pharmacy
01.2019 - 02.2023
GED -
Estrella Roja