Gabriela Chavez Munden

The goal of the program Healthy Start is to lower risk factors associated with preterm birth, low birth weight, infant mortality and poor developmental outcomes.

I Improved client outcomes by utilizing evidence-based counseling techniques and tailoring treatment plans to individual needs.
Enhanced community resources knowledge by regularly attending networking events and collaborating with local organizations.
Built trusting relationships with diverse client populations, fostering open communication and enabling effective interventions.

•Childbirth Education
•Breastfeeding Education
•Tobacco Education & Cessation
•Nutrition Counseling
•Psychosocial Counseling
•Parenting Support & Education
•Infant Calming Techniques

Facilitator for Family Preservation Services

Facilitate 14 weeks parenting classes: Successfully instruct parents in communication skills and effective conflict resolution techniques for small children and teenagers.

I helped recruiting families through implementations of Family Programs and Events: Back to School, School Open Houses, Health Fairs and Radio advertisements.

Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.

Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.

Group Leader and facilitator for:

Strengthening Families

High Hopes

Families in Between

• Worked with different disciplines to provide cohesive care to patients.
• Coordinated program referrals for community-based resources.
• Assist Patients to accurately complete assistance program eligibility, intake forms. Provide accurate and timely evaluation of eligibility; forwarding eligibility information to appropriate internal and eternal sources,
• Performed complete social needs evaluations on appropriate patients, including financial resources support programs.
• Streamlined case management processes for increased efficiency and better patient outcomes.
• Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
• Identified at-risk patients and provided targeted interventions to reduce potential complications and hospitalizations.
• Educated patients on self-care techniques, promoting independence in managing their medical conditions.

As a Minister of Pastoral Counseling (from the National Conservative Christian Church now called Experience Ministries) I provided Christian Counseling, teaching and empowerment to strengthen Marriage, Families, Individuals and Church Communities through Coaching programs, Workshops, Bible Study and Support Groups.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.

As a collaborator and group facilitator of the Hispanic Parenting School we developed the first parenting workshops for the 5 Counties of Southeastern Florida: Palm Beach, Martin, St Lucie, Indian River and Okeechobee.

• Mentored junior team members, fostering a supportive work environment and promoting professional growth.
• Enhanced team productivity by implementing efficient workflow processes and organizational systems.
• Collaborated with cross-functional teams to drive project success and meet deadlines consistently.
• Managed multiple projects concurrently, prioritizing tasks effectively to ensure timely completion of all deliverables.
• Built high-performing teams by recruiting top talent and promoting a culture of continuous learning and development.

• Provide screening to clients to offer different programs to help lower hospital costs. As a Client representative I collected revenue totals over $1,000,000k exceeding quota of $300,000k per month.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collect information about clients, using techniques such as testing, interviewing, discussion and observation. Managed a high-volume workload within a deadline-driven environment. Resolved above average of inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.