Gabriela Corado
Manassas,VA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Receptionist Assistant
Desirable Smiles
Fairfax, VA
01.2025 - Current
- Scheduled appointments for clients and ensured accuracy of information.
- Answered incoming calls and routed to appropriate personnel.
- Created sales orders in the system following standard procedures.
- Collected payments from patients in accordance with established policies and procedures.
- Managed front desk operations including scheduling appointments, collecting payments.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Provided support with front office duties such as photocopying documents or scanning files.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Gathered medical information, dental health history and vitals from patients.
- Verified, updated and entered patient information into system.
Receptionist
ACS Services
Manassas, VA
02.2023 - 08.2023
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Part Time Manager
Uncle Julios
Fairfax, VA
04.2021 - 01.2023
- Resolved issues related to scheduling conflicts or inadequate resource allocation in a timely manner.
- Ensured all project-related documents are up-to-date before submitting them for approval.
- Conducted regular reviews with team members in order to review performance and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Resolved customer complaints in a friendly manner while ensuring their satisfaction.
- Answered phone calls from customers inquiring about reservations or take-out orders.
- Assisted in training new employees on proper procedures for taking orders, preparing food and cleaning up after shifts.
- Participated in team meetings to discuss operational changes or improvements.
- Inspected equipment on a regular basis to make sure it was functioning properly.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Collaborated with other departments to ensure efficient workflow processes.
- Participated in staff training sessions, acquiring new skills and knowledge.
- Responded to customer queries and complaints to promote overall satisfaction.
Education
Bachelor of Commerce - Marketing And International Business
Universidad Católica De El Salvador
San Ana El Salvador06-2019
High School Diploma -
Colegio Bautista
San Ana El Salvador12-2013
Skills
- Customer and client relations
- Scheduling appointments
- Document management
- Positive and professional
- Documentation and reporting
- Appointment scheduling
- Front desk operations
- Multitasking and prioritization
- Greeting and seating clients
- Customer services
- Kind customer engagement
- Typing speed
- Teamwork and collaboration
- Flexible and adaptable
Timeline
Receptionist Assistant
Desirable Smiles
01.2025 - Current
Receptionist
ACS Services
02.2023 - 08.2023
Part Time Manager
Uncle Julios
04.2021 - 01.2023
Bachelor of Commerce - Marketing And International Business
Universidad Católica De El Salvador
High School Diploma -
Colegio Bautista