Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Cruz

San Diego,CA

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and dependable, server providing fast, high-quality customer service to guests to provide an enjoyable dining experience.

Overview

7
7
years of professional experience

Work History

Server

South of Nick’s Del Mar
11.2022 - Current
  • Provide recommendations to facilitate food/beverage selections
  • Process orders and transactions
  • Ensure guest satisfaction

Wine Club Manager

Fazeli Cellars
02.2022 - 08.2022
  • Provide data analytics on wine club membership
  • Manage order returns and work with Wine Club Coordinator(s) to resolve address updates, reroute, etc
  • Manage and grow the wine club program

Sr. Customer Service Specialist, Triage

Bank of America
09.2016 - 12.2021
  • Review documents to ensure proper utilization of funds for PPP loans
  • Respond and assist customers with inquiries
  • Deepen customer relationships
  • Utilize technology to facilitate interactions with customers
  • Ensure customers are quickly connected to the appropriate teammate with the expertise to meet their needs

Education

Bachelor’s Degree - Literature

University of California – San Diego
06.2024

Skills

  • Safe Food Handling
  • Order Management
  • Guest Engagement
  • Food Safety Understanding

Languages

Fluent in Spanish
American Sign Language, level of proficiency; conversational

Timeline

Server

South of Nick’s Del Mar
11.2022 - Current

Wine Club Manager

Fazeli Cellars
02.2022 - 08.2022

Sr. Customer Service Specialist, Triage

Bank of America
09.2016 - 12.2021

Bachelor’s Degree - Literature

University of California – San Diego
Gabriela Cruz