Motivated server with engaging personality and flexible approach. Upbeat, friendly and dependable, server providing fast, high-quality customer service to guests to provide an enjoyable dining experience.
Overview
7
7
years of professional experience
Work History
Server
South of Nick’s Del Mar
11.2022 - Current
Provide recommendations to facilitate food/beverage selections
Process orders and transactions
Ensure guest satisfaction
Wine Club Manager
Fazeli Cellars
02.2022 - 08.2022
Provide data analytics on wine club membership
Manage order returns and work with Wine Club Coordinator(s) to resolve address updates, reroute, etc
Manage and grow the wine club program
Sr. Customer Service Specialist, Triage
Bank of America
09.2016 - 12.2021
Review documents to ensure proper utilization of funds for PPP loans
Respond and assist customers with inquiries
Deepen customer relationships
Utilize technology to facilitate interactions with customers
Ensure customers are quickly connected to the appropriate teammate with the expertise to meet their needs
Education
Bachelor’s Degree - Literature
University of California – San Diego
06.2024
Skills
Safe Food Handling
Order Management
Guest Engagement
Food Safety Understanding
Languages
Fluent in Spanish
American Sign Language, level of proficiency; conversational