Gabriela Cruz
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist Administrative Assistant
Esdicorp
09.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected rent deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Billing
- Craigslist Postings
- Organized and scheduled tours for potential prospects
Mailroom Clerk/Data Entry
Bank / Enterprise Bank & Trust
08.2022 - 02.2023
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Filing, sorting,
- Printing labels and packaging envelops
- Documentation
- Scanning documents, handling mail, data entry
- Communicating via email with internal teams for other projects
- Self-Starter and work independent
- Software: Outlook, Google Suite
Master Data Specialist
99 Cents Only Stores LLC
05.2008 - 10.2019
- Creates profiles in SAP for new inventory items, seasonal items, and store supplies
- Analyzes, maintain, and track both optional and mandatory fields
- Maintain vendor information records in SAP
- Builds rapport with purchasing team, replenishment team, inventory compliance, receiving, help desk, IT and store allocations and the management team to track, analyze and interpret trends in data to increase efficiency
- Collaborate with other team members to support efforts to improve the quality of our outputs and deliverables
- Provides critical feedback for data automation implementation which includes developing testing scripts for specific data fields to improve accuracy of daily operations
- Track, update and submit Master Data updates and changes in SharePoint within the allotted Service Level Agreement (SLA)
- Answer ad-hoc requests in a diligent and professional manner
- Create and maintain workflow spreadsheets for various departments that assist in tracking inventory
- Maintain a clean and well-organized work environment
- Serves as the point person for troubleshooting Master Data errors including downstream POS errors of over 400+ stores
- Works closely with Help Desk and IT teams to resolve and troubleshoot tickets.
Customer Service Sales Floor / Technician
Bargain Wholesale
03.1997 - 09.2002
- Cashier, Process incoming sales orders via phone, email, or fax
- Responsible for sales status inquiries from customers via phone and online methods
- Coordinate customer orders with other departments, such as purchasing, transportation, and warehousing
- Assist customers around showroom and help write up orders
- Responsibilities include processing orders and sending them out to the warehouse for fulfillment.
Education
High School Diploma -
Excelsior High School
Skills
- Microsoft Office
- Data Entry
- Mail Handling
- Customer Service
- athenaOne
- HospiceMD
- OfficeAlly
Languages
Spanish
Certification
Clinical Medical Assistant
Administrative Medical Assistant
References
References available upon request.
Timeline
Front Desk Receptionist Administrative Assistant
Esdicorp
09.2022 - Current
Mailroom Clerk/Data Entry
Bank / Enterprise Bank & Trust
08.2022 - 02.2023
Master Data Specialist
99 Cents Only Stores LLC
05.2008 - 10.2019
Customer Service Sales Floor / Technician
Bargain Wholesale
03.1997 - 09.2002
High School Diploma -
Excelsior High School
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