Grecia Diaz

• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Coordinated communication between orthodontists and patients to ensure clarity on treatment plans.
• Managed patient appointments using electronic scheduling systems to optimize office workflow.
• Greeted and assisted patients, fostering a welcoming environment and enhancing patient experience.
• Process insurance verification, billing, and pre-authorizations using OrthoFi and Dentaquest
• Maintain data integrity in Cloud9 EMR and ensure HIPAA compliance for all patient records.

• Maintained accurate donor eligibility records and collaborated with medical staff during screenings.
• Maintained accurate records of donations and participant information in compliance with regulatory standards.
• Trained new staff on phlebotomy techniques and operational procedures, enhancing team efficiency.
• Delivered calm, professional care to nervous or first-time donors.
• Performed 40–60 venipunctures per shift while ensuring donor comfort and safety.

• Complied with FDA and OSHA protocols for specimen labeling, handling, and storage

• Assisted with phlebotomy, EKGs, and vital sign collection to support clinical workflow.
• Documented patient encounters accurately in electronic health record system.
• Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
• Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
• Ensured confidentiality and precision in all medical documentation.
• Assisted healthcare providers with patient examination and treatment documentation.

• Processed patient registrations, verified insurance, and obtained medical histories.
• Supported diverse populations with empathy and cultural awareness.
• Conducted patient intake assessments, ensuring accurate collection of medical history and insurance information.
• Streamlined appointment scheduling processes, enhancing patient flow for over 80 patients and reducing wait times.