Aisha Malik

• Created positive first impressions by greeting clients warmly and professionally.
• Optimized salon workflow through efficient management of appointment scheduling and cancellations.
• Addressed customer inquiries via phone, email, and in-person regarding services and pricing.
• Accurately processed client payments and transactions using POS (Vagaro) systems.
• Assisted clients in selecting products that met their specific needs.
• Maintained salon cleanliness and organized product displays to enhance visibility.
• Promptly resolved customer complaints to ensure retention and satisfaction.
• Trained new staff on customer service protocols and best practices for improved performance.

2016-2018

• Assisted head stylist and salon owner with Preparing clients for services (e.g, shampooing, blow drying, color prep. Also application of color and toners.
• Maintained cleanliness and sanitation of salon areas, tools and equipment.
• Restock supplies and ensure stations are fully equipped.
• Schedule appointments and manage the front desk when needed.
• Assist Housekeeper with Laundry when requested.