Gabriela Cuenca
Anaheim,CA
Summary
Energetic and reliable professional with a strong background in customer service, front-desk operations, and retail. Recently certified in bartending from Southern California Bartending School and ready to bring my passion, people skills, and strong work ethic to a fast-paced nightlife environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vsi
Paramount, CA
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Medical Receptionist
Fetal Memories
Santa Ana, CA
05.2021 - 06.2021
- - Greeted and assisted patients in a professional and friendly manner
- - Scheduled appointments and made reminder calls
- - Maintained cleanliness and sanitized work areas
- - Ensured a smooth front-desk experience
Cashier / Manager-in-Training
CVS Health
Santa Ana, CA
02.2018 - 12.2018
- - Provided excellent customer service in a fast-paced retail setting
- - Handled daily transactions and balanced registers
- - Trained in inventory, team management, and store opening/closing procedures
Cashier / Assistant Manager
Pizza Hut
Anaheim, CA
07.2017 - 07.2018
- - Managed front-of-house operations and trained new employees
- - Handled cash/credit transactions and phone orders
- - Maintained cleanliness, stocked supplies, and resolved customer complaints
- - Supported kitchen during busy hours (cooking, cleaning, taking orders)
Education
Certified Bartender - Bartending
Southern California Bartending School
Anaheim, CA05.2025
Associate of Science - Medical Assisting
Platt College
Anaheim, CA01.2021
High School Diploma - undefined
Anaheim High School
01.2018
Skills
- Mixology & Bar Setup
- POS Operation & Cash Handling
- Customer Service & Conflict Resolution
- Fluent in English & Spanish
- Fast Learner & Team Player
- Multitasking Under Pressure
- Cleanliness & Safety Standards
Certification
- Certified Bartender - Southern California Bartending School (2025)
- Food Handler Certification (Current)
- CPR & First Aid Certified (Valid through 2023 - Renewing)
- Certified Medical Assistant (Platt College)
LNGG
Bilingual (English & Spanish)
Timeline
Customer Service Representative
Vsi
12.2022 - Current
Medical Receptionist
Fetal Memories
05.2021 - 06.2021
Cashier / Manager-in-Training
CVS Health
02.2018 - 12.2018
Cashier / Assistant Manager
Pizza Hut
07.2017 - 07.2018
High School Diploma - undefined
Anaheim High School
Certified Bartender - Bartending
Southern California Bartending School
Associate of Science - Medical Assisting
Platt College