Gabriela De La Cruz

Retail Management Trainee

Great Wolf Lodge

Wisconsin Dells, WI

09.2023 - 03.2025

Provided customer service to customers, including resolving complaints and answering inquiries.
Analyzed business performance data and forecasted business results for upper management.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assisted in the hiring and training of new staff members.
Assigned work and monitored performance of project personnel.
Managed inventory tracking and physical inventory counts to minimize loss.
Interviewed prospective employees and provided input to HR on hiring decisions.
Conducted regular performance reviews of staff members to ensure quality standards were met.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Created a positive work environment for employees by providing guidance and support.
Audited stockroom shelves on a daily basis to ensure organization was maintained.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Supervised cashiers during busy hours to ensure accuracy of transactions.
Established store tactics and strategies to achieve operational performance and sales goals.
Completed day-to-day duties accurately and efficiently.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.