Gabriela Enriques
Amarillo,TX
Summary
Detail oriented professional with exceptional communication and project management skills, adept at driving successful outcomes in dynamic settings. Strong analytical abilities proven track record of quickly adapting to new environments.
Overview
8
8
years of professional experience
Work History
Collector Agent
The People's Federal Credit Union
08.2024 - Current
- Negotiated payment plans with customers for delinquent accounts, facilitating account recovery.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Coordinated with legal departments on accounts needing further action to ensure compliance and resolution.
- Maintained the general ledger system to ensure accurate recording of all transactions.
Customer Service Representative
Xcel Energy
03.2024 - 08.2024
- Informed customers about billing procedures, processed payments, and assisted with payment option setups, facilitating smooth transactions.
- Resolved complaints using effective communication and problem-solving techniques, enhancing customer satisfaction.
- Maintained detailed records of customer interactions and transactions, ensuring accurate future reference and support.
Loan Officer
Texas Plains Federal Credit Union
05.2021 - 02.2024
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
- Facilitated negotiation of payment plans for customers in arrears or at risk of default to support financial stability.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Account Specialist
World Finance
06.2018 - 04.2021
- Processed payments for customers, ensuring secure and accurate handling of credit card transactions, checks, wire transfers, and ACH payments.
- Analyzed financial data to identify discrepancies in account balances, contributing to enhanced accuracy of records.
- Maintained daily record of collection efforts to track communication with customers and ensure timely follow-up.
Education
Medical Assistant Certificate - Medical Assistant
Amarillo Medical Assistant
Amarillo, TX08-2020
High School Diploma -
Palo Duro High School
Amarillo, TX05-2017
Skills
- Proficiency in Microsoft Excel
- Financial Advising
- General ledger entries
- Attention to detail
Timeline
Collector Agent
The People's Federal Credit Union
08.2024 - Current
Customer Service Representative
Xcel Energy
03.2024 - 08.2024
Loan Officer
Texas Plains Federal Credit Union
05.2021 - 02.2024
Account Specialist
World Finance
06.2018 - 04.2021
Medical Assistant Certificate - Medical Assistant
Amarillo Medical Assistant
High School Diploma -
Palo Duro High School