PRISCILLA LARA
Houston,TX
Summary
Demonstrated composure and professionalism in high-pressure environments, effectively resolving customer complaints.
Overview
3
3
years of professional experience
Work History
Collector Agent
Transworld Systems Inc.
Wfh
05.2025 - Current
- Managed collections for delinquent accounts, ensuring compliance with industry regulations.
- Developed effective communication strategies to negotiate payment plans with clients.
- Utilized collection software to track account status and facilitate follow-ups.
- Analyzed customer payment histories to identify trends and improve recovery rates.
Customer Service Representative
Harris county toll road authority
Houston, Texas
06.2023 - 03.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Assisted with training and mentoring new team members.
- Adhered to company policies and procedures while providing superior service.
- Met daily customer service quotas with a focus on quality.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Education
High School Diploma - undefined
Barbaba Jordan high school
Houston, Texas05.2016
Skills
- New hire training
- Time management
- Active listening
- Customer service
- Call center experience
- Adaptability and flexibility
- Computer proficiency
- Complaint handling
- Microsoft Outlook
- Microsoft Excel
- Payment processing
- Order fulfillment
Languages
Spanish
Personal Information
Title: Customer Service Representative
Timeline
Collector Agent
Transworld Systems Inc.
05.2025 - Current
Customer Service Representative
Harris county toll road authority
06.2023 - 03.2025
High School Diploma - undefined
Barbaba Jordan high school