KORIE KNIGHT

● Work through a series of inbound/outbound calls.
● Maintain a professional and calm approach to collect payments.
● Apply problem solving skills, and discipline while speaking with account holders to collect payments.

● Joined as a hostess, promoted through a series of positions.
● Responsible for maintaining strong verbal communication, professionalism, data entry, and great customer service.
● Training new employees, assisting with scheduling, and maintaining a professional attitude in the work environment.

● Work through a series of inbound calls/ Data entry.
● Maintain a calm, friendly, and empathetic tone while under pressure of taking claims with policyholders.

• My daily leasing duties included completing follow-up's, processing applications, touring apartments along with other daily task that may arise.
• Increased tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner. As well as staying very organized and maintaining a professional/friendly attitude with all tenants.

● Work through a series of inbound/ outbound calls, emails, and chat support.
● Provide problem solving skills while mediating between the customer and homeowners.
● Provide an empathetic approach to calm stressful situations, reschedule customers, all while handling all situations in a timely manner.

● Maintain a professional approach to taking care of residents, answering call lights as residents need.
● Providing quality care such as feeding, changing, laundry, cleaning, assisting with showers, assisting with walking, crafts, and other needs.