Gabriela Feliciano
Cleveland,OH
Summary
Proven adeptness in reception management and client relations, demonstrated across roles including a pivotal position at Cleveland Glam Furniture Store. Expert in maintaining confidentiality and fostering guest relations, significantly enhancing customer satisfaction. Fluent bilingualism and document translation skills further contribute to exceptional service delivery, achieving a notable increase in client trust and loyalty.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Receptionist Administrator
Cleveland Glam Furniture Store
03.2024 - 10.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Bartender/Restaurant Server
Ohio City
09.2017 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Medical Receptionist
Hartford Psychological Services
06.2012 - 12.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
No Degree - Nursing
Goodwin Community College
East Hartford, CTGED -
Hartford Public High
Hartford, CT01.2009
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Document Management
- Client Relations
- Confidential information management
- Guest Relations
- Fluent Bilingualism
- Document Translation
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Cleveland Glam Furniture Store
03.2024 - 10.2024
Bartender/Restaurant Server
Ohio City
09.2017 - 01.2024
Medical Receptionist
Hartford Psychological Services
06.2012 - 12.2014
No Degree - Nursing
Goodwin Community College
GED -
Hartford Public High
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