Gabriela Fellows
Walker,MI
Summary
Dynamic Barista Shift Supervisor at Biggby with proven expertise in customer service and cash handling. Recognized for enhancing operational efficiency and fostering teamwork while implementing food safety protocols. Adept at training staff and managing inventory, ensuring a well-organized environment that boosts sales and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Biggby
Walker, MI
03.2023 - Current
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared workstations with ingredients and tools to increase efficiency.
- Observed food safety and sanitation protocols to reduce germ spread.
- Maintained up-to-date knowledge of coffee trends and products to enhance menu offerings.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Delegated work to staff, setting priorities and goals.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Fostered a team-oriented environment, encouraging collaboration and effective communication.
- Received payments from customers and returned correct change when necessary.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided support during peak hours by running drinks or helping out on the register.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Arranged merchandise and built eye-catching displays to increase sales.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted customers in selecting beverages based on their preferences.
- Greeted guests with pleasant smile and superior customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Kenowa Hills High School
Walker, MI05-2024
Skills
- Customer service
- Cash handling
- Food safety
- Time management
- ServSafe food manager
- Teamwork and collaboration
- Cash handling accuracy
- Sanitizing
- Multitasking
- Multitasking ability
- Organizational skills
Languages
Spanish
Native/ Bilingual
Timeline
Barista Shift Supervisor
Biggby
03.2023 - Current
High School Diploma -
Kenowa Hills High School