Gabriela Fellows
Walker,MI
Summary
Developed artistic and creative skills in fast-paced bakery environment, focusing on precision and attention to detail. Built expertise in managing multiple tasks, ensuring high-quality results under time constraints. Looking to transition into new field, bringing exceptional organizational skills and dedication to meeting customer expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cake Decorator
SpartanNash
Grand Rapids, MI
06.2025 - Current
- Decorated cakes using various techniques to enhance presentation and customer satisfaction.
- Maintained inventory of decorating supplies, ensuring availability for daily production needs.
- Monitored quality control measures to ensure consistency in decoration and adherence to company standards.
- Resolved customer inquiries regarding cake options, providing exceptional service and support for special events.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Precisely arranged display cases throughout workday to highlight finished products.
Barista Shift Supervisor
Biggby
Walker, MI
03.2023 - 05.2025
- Prepared variety of foods according to exact instructions and recipe specifications.
- Observed food safety and sanitation protocols to reduce germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Delegated work to staff, setting priorities and goals.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Provided support during peak hours by running drinks or helping out on the register.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted customers in selecting beverages based on their preferences.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Kenowa Hills High School
Walker, MI05.2024
Certificate - Baking And Pastry Arts
Grand Rapids Community College
Grand Rapids, MI04.2026
Skills
- Customer Service
- Food Safety
- Time Management
- ServSafe Food Manager
- Teamwork and Collaboration
- Cash Handling Accuracy
- Sanitizing
- Cake Decoration
- Multitasking Ability
- Organizational Skills
- Stock Rotation
- Food Production
Certification
- Baking and Pastry Arts Certified
Languages
Spanish
Native/ Bilingual
Timeline
Cake Decorator
SpartanNash
06.2025 - Current
Barista Shift Supervisor
Biggby
03.2023 - 05.2025
High School Diploma -
Kenowa Hills High School
Certificate - Baking And Pastry Arts
Grand Rapids Community College