Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Gabriela Figueroa

West Palm Beach,FL

Summary

Dynamic customer service professional with extensive experience at AIRCOMO, recognized for establishing strong customer relationships and optimizing scheduling processes. Achieved a 20% increase in reward offerings through enhanced service delivery and strategic inventory management. Bilingual in English and Spanish, demonstrating exceptional communication skills and a commitment to operational excellence.

Overview

8
8
years of professional experience

Work History

Administrative Assistant/ Service Coordinator

AIRCOMO
Boynton Beach, FL
01.2021 - Current
  • Directed incoming calls to correct departments.
  • Supported service manager by organizing schedules for technicians and contacting customers.
  • Produced billing statements, managed database entries, and processed receivables.
  • Prepared parts for technician dispatch.
  • Monitored status of all outstanding orders.
  • Performed biweekly company deposits.
  • Established strong customer relationships, ensuring continued business.
  • Developed pricing proposals and facilitated transactions with customers visiting the store.

Administrative Assistant

Category 5 ( storm shutter company)
Lantana, FL
12.2019 - 11.2021
  • Managed HOA applications for various communities.
  • Processed invoices for payment using accounting software applications.
  • Greeted visitors and provided general information about the company.
  • Handled administrative functions like calendar management and installer job scheduling.
  • Compiled information into spreadsheets through the use of various software.
  • Ensured consistent availability of supplies to support operations.
  • Ensured reports were faxed, documents were scanned, and the reception area remained orderly.

Associate Lead With Keys

Petsmart
Royal Palm Beach , FL
07.2019 - 01.2020
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained records related to sales for store management.
  • Protected store assets by assisting with audits, routine cycle counts, and physical inventory.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted in general housekeeping to maintain store image.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Copy and Print Associate

Office Depot Inc
Wellington, FL
05.2018 - 08.2019
  • Designed business cards, stamps, invitations, and posters.
  • Researched different paper types, thicknesses, and textures to accommodate customer requests.
  • Utilized Microsoft tools, Excel spreadsheets, PowerPoint presentations, and Photoshop designs.
  • Increased reward offerings by 20 for the store.
  • Ensured new team members received adequate instruction and support.
  • Loaded machines with blank paper, toner, or film.
  • Provided customer service in person, over the phone, and via email.

Retail Sales Associate

Kohls Department Store
Royal Palm Beach , FL
10.2017 - 05.2018
  • Updated signage to highlight special promotions.
  • Utilized strong interpersonal abilities to address and resolve customer disputes.
  • Facilitated tasks across customer service, sales, and jewelry sections.
  • Grew store's credit card accounts by opening up to 15 new cards.
  • Assisted customers with finding the right product for their needs.

Sales Associate

Justice Tween Brands
Wellington, FL
08.2016 - 10.2017
  • Handled inbound telephone inquiries regarding products, services, operational hours, policies and promotional offers.
  • Maintained an appealing and well-stocked retail floor.
  • Organized stockroom shelves according to size, color or style.
  • Achieved goal by opening at least ten new credit cards.
  • Ensured customer satisfaction with service.

Education

High School Diploma -

Palm Beach Central High School
Wellington
05-2018

Some College (No Degree) - Psychology

Palm Beach State College
Lake Worth, FL

Skills

  • Inventory systems
  • Mail handling
  • Scheduling
  • Customer service
  • Office supply management
  • English/Spanish proficient
  • Data entry
  • Telephone communication

Affiliations

  • Reliable
  • Effective Team Contributor
  • Charismatic and Engaging Individual
  • Strong Minded
  • Ability to quickly acquire new skills and knowledge

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Administrative Assistant/ Service Coordinator

AIRCOMO
01.2021 - Current

Administrative Assistant

Category 5 ( storm shutter company)
12.2019 - 11.2021

Associate Lead With Keys

Petsmart
07.2019 - 01.2020

Copy and Print Associate

Office Depot Inc
05.2018 - 08.2019

Retail Sales Associate

Kohls Department Store
10.2017 - 05.2018

Sales Associate

Justice Tween Brands
08.2016 - 10.2017

High School Diploma -

Palm Beach Central High School

Some College (No Degree) - Psychology

Palm Beach State College

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Gabriela Figueroa